Jennifer Robertson
WEX Health
Vanleer,TN
15
years of professional experience
Detail-oriented professional with strong negotiation and problem-solving skills. Experienced in resolving billing discrepancies and enhancing client relationships, committed to delivering exceptional customer service and customized payment solutions.
Work History
Account Service Specialist
11 Months- Assisted clients with account inquiries, providing timely and accurate support to enhance satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved accounting, service and delivery concerns.
Collections Coordinator
13 Years 8 Months- Managed collection processes to ensure timely payments and reduce outstanding balances.
- Developed and maintained strong relationships with customers to facilitate prompt resolution of payment issues.
- Analyzed account data to identify trends, implementing strategies for improved collections performance.
- Collaborated with cross-functional teams to enhance communication regarding customer accounts and payment statuses.
- Supported accounts receivable department in reconciling customer accounts, ensuring accurate payment application and prompt resolution of discrepancies.
- Collaborated closely with other departments to resolve billing discrepancies or disputes that could lead to late payments or non-payment situations.
- Maintained accurate records of all collection activities, providing regular updates to management on the status of outstanding accounts.
- Developed customized payment plans for financially distressed clients, assisting them in meeting their obligations while preserving business relationships.
- Improved debt recovery rates by implementing effective collections strategies and maintaining consistent follow-up with delinquent accounts.
- Maximized recovery of outstanding debts by utilizing persuasive negotiation techniques and maintaining a professional demeanor in all interactions.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Researched accounts and completed due diligence to resolve collection problems.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
High School Diploma
Skills
Client relationship building
Strong negotiation skills
Client confidentiality
Active listening
Relationship building
Call center experience
Collections
Account review
Account reconciliation
Customer research
Conflict resolution techniques
Environmental monitoring
Proficiency in software
Records management
Bookkeeping
History research
Financial management
Credit and collections
Payment acceptance
Finance
Payment posting
Collection agency relations
Billing practices
Stress management techniques
Billing problem resolution
Teamwork
Customer service
Problem-solving
Attention to detail
Multitasking and organization
Reliability
Excellent communication
Organizational skills
Team collaboration
Adaptability and flexibility
Verbal and written communication
Customer service management
Phone and email etiquette
Microsoft office
Documentation and recordkeeping
Timeline
Account Service Specialist
WEX Health
09.2025 - CurrentRead More
Collections Coordinator
Dickson Electric System
01.2012 - 09.2025Read More
Dickson Senior High School
High School Diploma
Read More