Jennifer Robinson
Lehigh Acres,United States
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Hard worker With multiple skills including Cpr license, Security Class D license, some college in medical coding. Computer trained knowledgeable with multiple software including Epic and service titan.
Overview
1
1
Certification
9
9
years of professional experience
Work History
ER FINANCIAL COUNSELOR
Lee health
fort myers
03.2023 - Current
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality of all patient records.
- Inputted patient demographics and other relevant data accurately and efficiently.
- Performed administrative tasks such as filing documents, scanning charts, photocopying forms.
- Responded to inquiries from patients regarding their care, billing, and discharge instructions.
- Verified patient insurance information and collected copays, if necessary.
- Answered phone calls promptly and directed them to the appropriate person or department as needed.
- Accurately documented patient information according to hospital policies and procedures.
Security Officer
American Security
Fort Myers, FL
06.2023 - 07.2025
- Monitored premises to deter and detect unauthorized activities.
- Conducted regular patrols to ensure safety and security compliance.
- Responded promptly to incidents, coordinating with law enforcement as needed.
- Implemented emergency response protocols during critical situations.
CALL CENTER CUSTOMER SERVICE
Best Home service
Fort Myers
02.2021 - 03.2023
- Received and dispatched calls for emergency services.
- Provided timely updates to customers regarding their orders or requests.
- Resolved customer complaints related to service issues or delays.
- Answered incoming calls from customers regarding inquiries or complaints Very knowledgeable with service titan and scheduling and dispatching home service.
- Demonstrated ability to multi-task while speaking with customers on the phone.
- Greeted customers in a friendly and professional manner.
- Led outbound calling team such that each team member met or exceeded sales targets.
CALL CENTER REPRESENTATIVE
Alorica
fort Myers
10.2017 - 03.2023
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Trouble shoot computers, tablets, Television, and all major appliances while Handling high call volumes Completed routine maintenance and repair.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
Dunbar High school
Fort Myers01-2007
No Degree - MEDICAL CODING
Keiser University
Fort Myers01-2019
Skills
- Insurance verification
- Relationships and rapport
- Cash flow management
- Customer service
- Patient counseling
- patient scheduling
- ER registration
- Epic Trained
- Service Titan trained
- Critical thinking
- Complaint handling
Accomplishments
- Successfully completed two-week security training program Class D license
- CPR trained and certified
- Security class D license
Certification
- Security Class D License
- Bls Provider (CPR and AED)
Languages
English
Native or Bilingual
Creole
Native or Bilingual
French
Limited Working
Timeline
Security Officer
American Security
06.2023 - 07.2025
ER FINANCIAL COUNSELOR
Lee health
03.2023 - Current
CALL CENTER CUSTOMER SERVICE
Best Home service
02.2021 - 03.2023
CALL CENTER REPRESENTATIVE
Alorica
10.2017 - 03.2023
No Degree - MEDICAL CODING
Keiser University
High School Diploma -
Dunbar High school