Jennifer Rodriguez
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Overview
12
12
years of professional experience
Work History
Police Dispatcher
Garden Grove Police Department
03.2021 - Current
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Question and assisted callers in emergency situations with appropriate information and support.
- Worked effectively in fast-paced environments. Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend and holiday shifts.
Police Dispatch Call Taker (CSO)
Garden Grove Police Department
04.2015 - 03.2021
- Monitored multiple computer screens simultaneously.
- Responded to callers inquiries with patience & positivity to establish excellent first impression.
- Connected callers with appropriate professional, department, or business.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
Records Specialist
Garden Grove Police Department
02.2012 - 04.2015
- Scan paper reports into new electronic system
- Assist officers with running 968's, pulling warrants, requesting reports from other agencies, pulling copies of reports are a few of the many Record Specialist job duties
- Answer phone calls regarding tow request, records request, questions regarding reports, etc.
- Creating arrest packets for next day filings as well as future filings in paper format as well as electronic formats
Education
Associate of Science - Interior Design
Orange Coast College
Costa Mesa, CA06.2009
Associate of Arts - General Studies
Orange Coast College
Costa Mesa, CA06.2009
Skills
- Emergency Call Routing and radio dispatching
- Multi-Line Phone Systems
- Knowledge in Rapid Deploy/Text-to-911 system & Spillman CAD system
- Knowledge in the Elete system & Vest phone system
- POST Certified
Timeline
Police Dispatcher
Garden Grove Police Department
03.2021 - Current
Police Dispatch Call Taker (CSO)
Garden Grove Police Department
04.2015 - 03.2021
Records Specialist
Garden Grove Police Department
02.2012 - 04.2015
Associate of Science - Interior Design
Orange Coast College
Associate of Arts - General Studies
Orange Coast College
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