Jennifer Rodriguez
Deptford,NJ
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
16
16
years of professional experience
Work History
Secretary
Perfection Plus
Pine Hill, NJ
01.2015 - 01.2019
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Supported human resources initiatives by assisting with recruitment, onboarding, and employee evaluations.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Increased staff productivity with efficient meeting coordination and streamlined agenda preparation.
- Implemented new office procedures to improve workflow efficiency while reducing administrative errors.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Developed strong working relationships with vendors to ensure timely delivery of supplies at the best possible prices.
- Scheduled appointments and conducted follow-up calls to clients.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled daily scheduling tasks and provided administrative support for entire department.
Secretary
Ayers Home Improvement
Mantua, NJ
11.2009 - 12.2014
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Facilitated communication between departments for improved collaboration and project success.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Volunteered to help with special projects of varying degrees of complexity.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
No Fault Claims Adjuster
Liberty Mutual
Echelon, NJ
02.2003 - 03.2004
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Collaborated with legal teams to defend against fraudulent claims, saving company resources and maintaining its reputation.
- Streamlined internal processes by implementing new claims management software, increasing overall productivity.
- Developed strong relationships with repair vendors, ensuring quality service and fair pricing for clients in need of repairs after an incident.
- Mentored junior adjusters on best practices and industry regulations, contributing to their professional growth and development.
- Managed catastrophic loss events effectively by coordinating rapid response efforts and providing support to impacted policyholders.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
Education
High School Diploma -
Triton Regional High School
Runnemede, NJ2002
Skills
- Customer Service
- Communication Skills
- Hospitality Service Expertise
- Team Standards
- Daily Special Memorization
- Cleanliness
- Stocking and Replenishing
- Order Accuracy
- Office Administration
- Supply Ordering
- Meeting Coordination
- Database Management
- Appointment Scheduling
- Supply Restocking
- Calendar Management
- Multi-Line Phone Systems
- File Management
- Organization
- Keyboarding Skills
- Business Correspondence
- Schedule Management
- HIPAA Guideline Compliance
Timeline
Secretary
Perfection Plus
01.2015 - 01.2019
Secretary
Ayers Home Improvement
11.2009 - 12.2014
No Fault Claims Adjuster
Liberty Mutual
02.2003 - 03.2004
High School Diploma -
Triton Regional High School