Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jennifer Rodriguez

Dallas,TX

Summary

Dynamic professional with experience as a Dispatcher at Riddell Plumbing, excelling in high-stress environments and ensuring timely deliveries. Proven track record in customer service and problem-solving, enhancing operational efficiency. Skilled in data entry and decision-making, consistently improving processes and customer satisfaction.

Overview

8
8
years of professional experience

Work History

Dispatcher

Riddell Plumbing
06.2022 - 08.2025
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

Assistant Manager

Sportshoe
07.2017 - 06.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Education

H Grady Spruce High School
Dallas, TX
08.2018

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Stress tolerance
  • Time management
  • Problem-solving

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Dispatcher

Riddell Plumbing
06.2022 - 08.2025

Assistant Manager

Sportshoe
07.2017 - 06.2021

H Grady Spruce High School

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Jennifer Rodriguez