JENNIFER RODRIGUEZ
Uvalde,United States
Summary
Results-driven healthcare professional with two years of leadership experience in team management and employee retention. Developed training programs that enhanced productivity and improved patient care. Certified as CCMA, CPT, CET, and IV, with a strong commitment to delivering exceptional service.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Supervisor- Customer Service
PFS
Uvalde, United States
03.2024 - 06.2026
- Developed and maintained performance metrics, providing actionable insights that drove a 80% increase in team productivity.
- Implemented streamlined processes that reduced average response time from 24 hours to 48 hours, enhancing overall service efficiency.
- Analyzed customer feedback to identify key areas for improvement, resulting in a reduction of complaints.
- Trained and developed staff through ongoing coaching and mentoring, enhancing employee retention rates within the department.
- Conducted regular performance reviews and provided constructive feedback, promoting a culture of continuous improvement and accountability among team members.
Patient Care Technician
Fresenius Dialysis Clinic
Uvalde, United States
06.2022 - 03.2024
- Monitoring patients conditions, pressures and proving any updates to healthcare team.
- Providing passionate care by listening to patients concerns and guiding them by answering all questions.
- Monitoring patients conditions, pressures and providing any updates to healthcare team.
- Assisted patients with turning and repositioning in bed for comfort.
- Recorded and tracked patients' fluid intake to ensure hydration needs were met.
Phlebotomist (CPT)
Uvalde Memorial Hospital
Uvalde, United States
11.2019 - 05.2022
- Ensuring the patient is in a comfortable is as comfortable and relaxed as possible, confirming patients' identity, and their agreement to the collection.
- Accurately labeling specimens in front of patient.
- Receiving the specimens in the Meditech system and placing the tubes in their designated areas such as centrifuge.
- Assisted emergency room staff with IV insertions to facilitate blood collection procedures.
- Prep specimens for LabCorp and CPL.
- Confidentiality of the patients following the HIPAA regulations.
- Performed medical coding for testing and insurance, facilitating accurate billing and patient record management.
Phlebotomist (CPT)
Medina Regional Hospital
Medina, United States
06.2020 - 01.2022
- Ensuring patient safety, confirming identity and their agreement to the collection of samples.
- Received specimens from medina county, prepared and sent them to LabCorp.
- Following all the regulations and HIPAA.
- Helping techs or nurses with any collection for labs.
- Performed medical coding for insurance claims to facilitate accurate billing.
- Assisting during the COVID-19 pandemic as needed.
Sales Representative
IBC Bank
09.2017 - 12.2019
- Conducted systematic prospecting to identify new retail opportunities.
- Visited and onboarded new retail customers, facilitating seamless account setup and relationship building.
- Gather all customer information and documents to open an account and ensure compliance with bank policy.
- Handled bank transfers, assisted with online accounts, completed transactions, accepted deposits, and addressed banking or financial inquiries, ensuring customer satisfaction.
Education
Mortgage Loan Origination -
OnCourse learning
High School Diploma -
Uvalde High School
UvaldeSkills
- Customer Service
- Compliance awareness
- Performance management
- Performance analysis
- Staff training
- Team building
- Data Analysis
- Microsoft Office Suite
- Spreadsheets
- Microsoft PowerPoint
- Medical terminology
- Patient monitoring
- Communication skills
- Performance management
Certification
- IRS Preparer Tax Identification Number (PTIN) — Active
- Obtained CCMA, CPT, and CET certifications, showcasing a commitment to professional development.
- Successfully completed IV certification in 2021, enhancing clinical competencies.
Awards And Acknowledgements
- Achieved Dean's and President's List honors in 2018-2019, demonstrating academic excellence.
- Consistently ranked in the top tier of my class, excelling in practical skills such as patient drawing and injections.
Timeline
Supervisor- Customer Service
PFS
03.2024 - 06.2026
Patient Care Technician
Fresenius Dialysis Clinic
06.2022 - 03.2024
Phlebotomist (CPT)
Medina Regional Hospital
06.2020 - 01.2022
Phlebotomist (CPT)
Uvalde Memorial Hospital
11.2019 - 05.2022
Sales Representative
IBC Bank
09.2017 - 12.2019
Mortgage Loan Origination -
OnCourse learning
High School Diploma -
Uvalde High School