Gemlyne Moe
Charlotte,NC
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
19
19
years of professional experience
Work History
Supervisor- Customer Service
Verizon
06.2022 - Current
- Manage WFH Loyalty Reps for Verizon Wireless customer inquiries.
- Perform observations and provide feedback.
- Provide monthly coaching in order to improve outlier behaviors driven by metrics.
- Complete yearly performance appraisals.
- Build skills to drive revenue on each contact.
Local Manager- Construction
Verizon
07.2012 - 06.2022
- Manage 17-20 technicians responsible for splicing and maintaining Copper and 5G Networks.
- Enforcement of Corporate Safety Policies and Practices.
- Scheduling of Multi dwelling units, Greenfield, and Network transformation work orders to meet Construction completion deadlines.
- Reduced and controlled expenses by managing overtime and increasing productivity.
Local Manager- Dispatch Resource Center
Verizon
08.2011 - 07.2012
- Dispatch Supervisor responsible for providing efficient and productive loads for multiple Field managers.
- Monitor associates systematically for analysis.
- Provide coaching and feedback based on Metrics.
- Ensure an ergonomically correct work environment.
Loca Manager- Installation/Maintenance
Verizon
05.2007 - 09.2011
- Manager Fiber installation and maintenance Technicians.
- Responsible for coaching, performance appraisals, and training.
- Enhanced perceptions around working safely.
Supervisor- Damage Prevention Center
Verizon
05.2005 - 05.2007
- Handled all Fiber to the Premise damage complaints for the state of Maryland.
- Meet with HOA to resolve concerns regarding the Fiber to the Premise project.
- Managed associates that assisted with resolving customer complaints and worked in the Buried wire department.
Education
Bachelor of Arts - Business Administration And Management
Strayer University
Washington, DC11.2021
Associate of Arts - Business Administration
Strayer University
Washington, DC04.2017
Skills
- Expectation setting
- Data Analysis
- Business Development
- Process Analysis
- Training and mentoring
- Goal-Oriented
- Employee Motivation
- Processes and procedures
- Verbal Communication
- Organization and Time Management
- Calm Under Pressure
- MS Office
Timeline
Supervisor- Customer Service
Verizon
06.2022 - Current
Local Manager- Construction
Verizon
07.2012 - 06.2022
Local Manager- Dispatch Resource Center
Verizon
08.2011 - 07.2012
Loca Manager- Installation/Maintenance
Verizon
05.2007 - 09.2011
Supervisor- Damage Prevention Center
Verizon
05.2005 - 05.2007
Bachelor of Arts - Business Administration And Management
Strayer University
Associate of Arts - Business Administration
Strayer University
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