Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Rodriquez

Fruitland Park

Summary

Dynamic logistics professional with a proven track record at FTL Logistics, excelling in customer relations and project management. Successfully led business development initiatives, achieving consistent growth while fostering strong relationships. Adept at decision-making and team collaboration, ensuring high productivity and customer satisfaction in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Owner

FTL Logistics
03.2020 - 06.2024
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
  • Achieved consistent growth with careful planning and execution of business development initiatives.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.

Driver Supervisor

Elite Transportation
11.2018 - 03.2020
  • Trained and mentored drivers on safety protocols and operational procedures.
  • Supervised daily operations to ensure efficient route management and timely deliveries.
  • Managed driver schedules to accommodate changing demands, optimizing resources while maintaining customer satisfaction.
  • Coordinated with maintenance teams to ensure timely repairs and preventative maintenance on vehicles, minimizing downtime and ensuring fleet reliability.
  • Conducted regular progress reviews with drivers, providing constructive feedback for continuous improvement.

Education

Master of Science - Business Administration And Management

Southern Illinois University, Edwardsville
Edwardsville, IL
05-1989

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Project management
  • Attention to detail
  • Customer service
  • Decision-making
  • Teamwork and collaboration

Timeline

Owner

FTL Logistics
03.2020 - 06.2024

Driver Supervisor

Elite Transportation
11.2018 - 03.2020

Master of Science - Business Administration And Management

Southern Illinois University, Edwardsville

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