Jennifer Rojas
Ridgecrest,CA
Summary
Energetic graduate with exceptional research, technical and problem-solving skills. Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Multi talented, Highly-motivated employee with desire to take on new challenges. Ambitious job seeker eager to secure an entry-level cosmetology position that aligns with personal career aspirations while contributing to the success of the company.
Overview
2
2
years of professional experience
Work History
Sugar House Day and Spa
Erika
Old Town, Alexandria , VA
10.2022 - 12.2023
- Applied and customized various nail polish products to fulfill clients' specific requests.
- Provided manicures, pedicures and nail treatments to clients.
- Executed various nail care services including filing, buffing, and polishing for customer satisfaction
- Enrolled in continuing education programs focusing on nail care techniques.
- Performed administrative duties such as scheduling appointments
- Promoted enhanced nail strengthening treatments.
- Managed daily spa operations, including staff scheduling and client bookings.
- Monitored daily spa activities and team performance to check cleanliness, assess performance and handle high-priority clients.
- Created a welcoming atmosphere through exceptional customer service skills.
- Created menus of treatments and packages that were attractive to customers.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Handled customer complaints efficiently and professionally.
Hostess
YardHouse Darden Restaurants
Springfield, VA
12.2022 - 06.2023
- Efficiently managed reservations and maintained waitlists.
- Trained host/hostess staff in procedures and etiquette.
- Served as the primary point of contact for phone inquiries, providing information about hours of operation, reservations, and directions.
- Efficiently handled customer transactions for both dine-in and take-out services.
- Optimized seating arrangement to prevent server overload.
- Enhanced communication flow between servers and kitchen staff.
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Monitored and managed guest seating through computer-based and mobile reservation systems.
- Maintained cleanliness and stocked necessary supplies through periodic checks of restrooms.
- Exhibited excellent interpersonal abilities in customer interactions.
- Supported server team by helping clear tables during busy periods
Sales Associate
New Balance
Barstow , CA
12.2023 - Current
- Greeted customers to determine wants or needs.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Collaborated with team members to achieve sales targets.
- Provided assistance to customers in selecting, sizing and styling products.
- Handled all cashier responsibilities including processing payments, providing receipts, and accurately giving back change.
- Performed opening and closing duties, including cash handling.
Education
High School Diploma -
Annandale High School
Annandale, VA06-2022
Skills
- Guest Engagement
- Excellent Customer Service
- Team Collaboration
- fluent in Spanish and English
- Dependable and Responsible
- Detail-oriented professional who easily acquires new knowledge
- strong work ethic and adaptability
- punctual individual committed to highest quality of service
Languages
Spanish
Full Professional
English
Full Professional
Affiliations
- gym enthusiast
- entrepreneur part-time helping family with the distribution of fresh fruit
- journalist
- inspiring nail tech
Timeline
Sales Associate
New Balance
12.2023 - Current
Hostess
YardHouse Darden Restaurants
12.2022 - 06.2023
Sugar House Day and Spa
Erika
10.2022 - 12.2023
High School Diploma -
Annandale High School
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