Jennifer Rosal
Selah ,Wa
Summary
Dynamic Property Manager with a proven track record at Self Employed Services, excelling in tenant relations and lease administration. Enhanced operational efficiency through strategic scheduling and effective cash flow management. Recognized for exceptional problem-solving skills and fostering strong vendor partnerships, ensuring high-quality service delivery and tenant satisfaction.
Strong management and artist skills at Jim and Jenni’s Quality Tattoo with the ability to collaborate with clients to fit their design needs. Strong understanding of universal precautions and cleanliness. Recognized for exceptional communication skills with clients to work with client needs. Optimal organizational efficiency. Strong vendor relationships.
Overview
2026
2026
years of professional experience
Work History
Property Manager Office Administrator
Self Employed Services
Yakima, WA
1998 - Current
- Optimized office operations by restructuring property management documentation and improving filing systems.
- Facilitated tenant communications by addressing inquiries and resolving issues promptly.
- Oversaw scheduling of property inspections and maintenance requests to enhance operational efficiency.
- Managed lease administration processes to ensure adherence to local regulations and policies.
- Optimized cash flow management through diligent monitoring of rent collection and proactive pursuit of outstanding balances.
- Elevated tenant satisfaction through prompt and efficient resolution of maintenance and repair requests.
- Cultivated strategic partnerships with local vendors to ensure high-quality service delivery for property maintenance requirements.
- Managed move-in and move-out processes, ensuring thorough unit inspections and timely security deposit refunds or deductions.
- Ensured compliance with Fair Housing Act regulations and guidelines.
Owner/Operator
Jim and Jenni’s Quality Tattoo
210 E Yakima Ave, Yakima Wa
01.1994 - Current
- Managed daily operations, ensuring high-quality service and customer satisfaction.
- Trained new artists on tattoo techniques and shop protocols.
- Oversaw inventory management, optimizing supplies to reduce costs.
- Developed marketing strategies, enhancing brand presence in local community.
- Implemented client scheduling system, improving appointment efficiency.
- Analyzed customer feedback to refine service offerings and enhance experience.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Implemented effective financial management practices, improving cash flow and profitability.
Education
GED -
Joseph Jantsz Hogh School
Spokane, WA06.1989
Skills
Tenant relations
Property inspections
Scheduling and planning
Eviction procedures
Rent collection
Marketing and advertising
Building maintenance coordination
Bookkeeping basics
Fair housing compliance
Lease administration
Time management
Leadership and supervision
Customer engagement
Verbal communication
File organization
Office administration
Inbound phone call handling
Scheduling appointments
Operations management
Supply inventory
Scheduling
Administrative support
Customer relationship management (CRM)
Bookkeeping
Calendar management
Meeting planning
Planning events
Teamwork and collaboration
Customer service
Problem-solving
Attention to detail
Problem-solving abilities
Reliability
Critical thinking
Decision-making
Accomplishments
30+ years as a successful business owner
20+ years residential and commercial property management.
Timeline
Owner/Operator
Jim and Jenni’s Quality Tattoo
01.1994 - Current
Property Manager Office Administrator
Self Employed Services
1998 - Current
GED -
Joseph Jantsz Hogh School