Jennifer Rosales
Mulberry,FL
Overview
7
7
years of professional experience
Work History
Head Cashier
Home Depot
Lakeland, FL
01.2018 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Assisted customers by answering questions and fulfilling requests.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
Cashier
Burlington
Tampa
08.2023 - 11.2024
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Bachelor of Arts - Psychology
University of South Florida
Tampa, FL05.2024
Associate of Arts - Psychology
Hillsborough Community College
Tampa, FL05.2022
High School Diploma -
Mulberry Senior High School
Mulberry, FL05.2020
Skills
- Equipment Troubleshooting
- Customer Service Management
- Supply Restocking
- Stock management
- Cash reconciliation
- Training and coaching
- Drawer balancing
- Communication
- Time management
- Proficient in [Microsoft]
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
Burlington
08.2023 - 11.2024
Head Cashier
Home Depot
01.2018 - Current
Bachelor of Arts - Psychology
University of South Florida
Associate of Arts - Psychology
Hillsborough Community College
High School Diploma -
Mulberry Senior High School