Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Rosenfeld

Culpeper,VA

Summary

Public safety professional with extensive experience ensuring community safety and security. Skilled in emergency response, conflict resolution, and risk assessment. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable and effective in maintaining public order and safety.

Overview

18
18
years of professional experience

Work History

Public Safety Officer II - Fire

Charlottesville-Albemarle-UVA Emergency Comm Ctr
09.2024 - Current
  • Maintained accurate records of incidents and actions taken during shifts, contributing to effective communication between team members, the public, and other public safety partners
  • Notified emergency personnel of incidents requiring medical and/or fire assistance.
  • Provided first aid assistance during medical emergencies, applying life-saving techniques until paramedics arrived on scene.
  • Provided safety instructions during fire and police emergencies until responders arrived on scene.
  • Utilized conflict resolution skills to de-escalate tense situations involving disputes between community members.

VA NENA Legislative Co-Chair

VA Chapter of NENA
05.2022 - 05.2025
    • Cultivated a positive workplace culture that fostered collaboration, engagement, and employee satisfaction across the state.
    • Championed innovative solutions to complex challenges, resulting in increased growth opportunities for the organization.
    • Spearheaded the successful implementation of the annual event "9-1-1 Goes to Richmond"; Gathering emergency communication professionals and partners to educate the members of the General Assembly on 9-1-1 and our mission.

Deputy Director

Culpeper County Public Safety Communications Ctr
07.2011 - 08.2024
  • Oversaw and enhanced training and operational program plans and operations strategies.
  • Collaborated with other public safety agencies to manage local accounts communications and understand business plans and service needs.
  • Fostered a positive work environment by promoting collaboration, transparency, and open communication among team members.
  • Developed strategic plans to achieve organizational goals, ensuring alignment with company''s mission and vision.

Director at Large

VA Chapter of NENA
05.2020 - 05.2024
  • Cultivated and maintained relationships to promote positive work culture.
  • Built strong referral network to generate new business opportunities.
  • Organized venues, budgets, guest lists, catering and event timelines.
  • Coordinated event catering, signage, displays, security and transportation for participants.

Emergency Communications Official

Culpeper County Public Safety Communications Ctr
03.2007 - 07.2011
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Implemented and facilitated successful training programs to increase employee engagement, retention and productivity.

Education

High School Diploma -

Culpeper County High School
Culpeper, VA
06.2002

DCJS General Instructor - Emergency Communications

Department of Criminal Justice Services
Fredericksburg, VA
08-2012

CMCP - Center Manager Certification Program - Emergency Communications

NENA
NENA National
04-2014

ENP - Emergency Number Professional - Emergency Communications

NENA
NENA National
11-2015

RPL - Registered Public Safety Leader - Emergency Communications

APCO
APCO National
11-2018

AHA BLS CPR & Instructor - Medical

American Heart Association
Lawson Tec - Herndon, VA
03-2012

Skills

  • Crisis Management
  • Team Building
  • External and Public Relations
  • Problem-Solving
  • Legal and Regulatory Compliance
  • Verbal and Written Communication
  • Time Management
  • De-escalation strategies

Timeline

Public Safety Officer II - Fire

Charlottesville-Albemarle-UVA Emergency Comm Ctr
09.2024 - Current

VA NENA Legislative Co-Chair

VA Chapter of NENA
05.2022 - 05.2025

Director at Large

VA Chapter of NENA
05.2020 - 05.2024

Deputy Director

Culpeper County Public Safety Communications Ctr
07.2011 - 08.2024

Emergency Communications Official

Culpeper County Public Safety Communications Ctr
03.2007 - 07.2011

High School Diploma -

Culpeper County High School

DCJS General Instructor - Emergency Communications

Department of Criminal Justice Services

CMCP - Center Manager Certification Program - Emergency Communications

NENA

ENP - Emergency Number Professional - Emergency Communications

NENA

RPL - Registered Public Safety Leader - Emergency Communications

APCO

AHA BLS CPR & Instructor - Medical

American Heart Association

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