Jennifer Roxana Orta
Miami,FL
Summary
Dynamic Patient Access Associate II with a proven track record at BHSF Doctors Hospital, excelling in insurance authorization and enhancing patient satisfaction. Adept in problem-solving and communication, I achieved a high success rate in collections while streamlining operational workflows, ensuring efficient patient intake and care delivery.
Overview
6
6
years of professional experience
Work History
Patient Access Associate II
BHSF Doctors Hospital
Miami, FL
03.2023 - Current
- Executed insurance authorization and benefits verification processes with high efficiency.
- Managed patient check-in and check-out processes to optimize operational flow.
- Achieved significant success rate in collections, enhancing revenue capture.
- Facilitated pre-registration workflow to expedite patient intake process.
Diagnostic Coordinator
Baptist Health Orthopedic Care
Miami, FL
04.2021 - 03.2023
- Coordinated multiple diagnostic studies requested by various providers.
- Obtained authorizations for diagnostic studies and surgical procedures.
- Prepared clinic materials including charts, confirmations, and insurance verifications.
- Managed patient check-in and check-out processes to optimize workflow.
- Scheduled appointments through effective phone communication.
- Acted as a patient advocate to address concerns and improve experiences.
- Served as a team advocate to promote collaboration and efficiency.
Patient Access Representative
University of Miami Health Sytem
Miami, FL
10.2019 - 12.2020
- Delivered timely and exceptional customer service to enhance patient satisfaction.
- Streamlined patient flow across multiple clinical specialties.
- Achieved personal and team goals through strategic collaboration.
- Executed collections processes to maintain financial integrity.
- Trained new hires and staff from other clinics to ensure operational continuity.
- Collaborated effectively with providers, co-workers, departments, and patients for seamless care delivery.
Counselor
YMCA of South Florida
Miami, FL
12.2018 - 04.2019
- Oversaw 40+ students, ensuring effective management and support for diverse needs.
- Designed innovative activities aligned with grade levels and learning objectives.
- Maintained professional communication with parents to bolster student success.
- Provided academic assistance to improve comprehension and engagement among students.
- Enforced safety protocols, fostering a secure learning environment.
- Adapted to fast-paced settings while managing multiple priorities efficiently.
- Utilized conflict resolution skills to resolve disputes among students.
Education
Bachelors - Health Services Administration
Florida International University
Miami12.2025
Skills
- Insurance authorization and scheduling expertise
- Problem-solving mindset
- Customer service proficiency
- Communication skills in writing and speaking
- Medical terminology knowledge
- Data entry accuracy
- Proficient in Microsoft Office
- Experienced with Experian software
- Experienced with Epic software
- Experienced with Cerner Software
Languages
- Fluent in English
- Fluent in Spanish
References
References available upon request.
Timeline
Patient Access Associate II
BHSF Doctors Hospital
03.2023 - Current
Diagnostic Coordinator
Baptist Health Orthopedic Care
04.2021 - 03.2023
Patient Access Representative
University of Miami Health Sytem
10.2019 - 12.2020
Counselor
YMCA of South Florida
12.2018 - 04.2019
Bachelors - Health Services Administration
Florida International University
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