Jennifer Ruckle
Mansfield ,TX
Summary
Versatile veterinary professional with proven client service skills, conflict resolution expertise, and a focus on fostering teamwork. Committed to enhancing operational efficiency and client satisfaction.
Overview
12
12
years of professional experience
Work History
Shift Lead
Banfield Pet Hospital
07.2014 - Current
- Supervised daily operations to ensure efficient workflow and high-quality.
- Trained new employees and delegated daily tasks and responsibilities.
- Provided exceptional client service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Established positive rapport with clients and staff members alike through strong communication skills.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Managed inventory levels and ordered supplies to maintain operational readiness.
- Cultivated an inclusive workplace culture that fostered teamwork and collaboration among diverse employees.
Veterinary Assistant
Banfield Pet Hospital
07.2014 - Current
- Assisted veterinarians during examinations and procedures, ensuring pet safety and comfort.
- Administered medications and vaccinations under supervision, enhancing patient care quality.
- Maintained cleanliness of treatment areas, adhering to safety protocols and infection control standards.
- Provided compassionate client support by addressing questions regarding pet health and services offered.
- Collaborated with team members to develop streamlined processes for patient intake and discharge procedures.
- Improved client relations through effective communication and education on pet health needs.
Client Service Coordinator
Banfield Pet Hospital
07.2014 - Current
- Oversaw client communications to deliver exceptional service and enhance satisfaction.
- Assisted in scheduling appointments, optimizing clinic workflow and efficiency.
- Coordinated with veterinary staff to prepare for client visits and procedures.
- Maintained accurate records of patient information and treatment plans.
- Responded promptly to client inquiries, fostering strong relationships and trust.
- Collaborated with team members to develop strategies for increased client retention.
- Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated clients about available resources, tools, and support options designed to help them maximize their benefits from our services.
Education
Associate of Science - Associate in Science
Santa Rosa Junior College
Sonoma County, CA05.2002
Army Combat Medic -
Ft Sam Houston AMC
San Antonio, TX05.1999
Skills
Client communication, education and knowledge sharing
Patient restraint and animal safety Fear Free certified
Medical record-keeping
Veterinary terminology
Patient flow management
Preventative medicine and parasite control
Veterinary standards and procedures
Timeline
Shift Lead
Banfield Pet Hospital
07.2014 - Current
Veterinary Assistant
Banfield Pet Hospital
07.2014 - Current
Client Service Coordinator
Banfield Pet Hospital
07.2014 - Current
Associate of Science - Associate in Science
Santa Rosa Junior College
Army Combat Medic -
Ft Sam Houston AMC