Jennifer Ruiz
Channelview,TX
Summary
Energetic Front Desk Specialist known for high productivity and efficient task completion. Skilled in customer service, time management, and conflict resolution, ensuring smooth operations and positive patient experiences. Excel in communication, adaptability, and problem-solving to meet diverse patient needs, and maintain operational efficiency. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
3
3
years of professional experience
Work History
Front Desk Specialist
Baylor College Of Medicine
Houston, TX
02.2022 - Current
- Assisted in patient check-in and registration processes for smooth operations.
- Familiar with the Epic Scheduling System.
- Trained new staff on scheduling procedures and software usage.
- Greeted patients and visitors with professionalism and warmth.
- Maintained a clean, organized front desk environment for optimal workflow.
- Coordinated and scheduled appointments, ensuring efficient and timely organization of all events.
- Utilized problem solving skills to resolve any issues that arose during shifts.
- Provided exceptional customer service by responding to inquiries in a timely manner.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to patients, whether face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
High School Diploma -
North Shore Senior Highschool
Houston05-2020
Skills
- Epic scheduling
- Time management
- Patient registration
- Customer service
- Conflict resolution
- Workflow organization
- Professional demeanor
- Team collaboration
- Attention to detail
- Appointment coordination
- Problem solving
- Effective communication
- Innovative thinking
- Bilingual
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Front Desk Specialist
Baylor College Of Medicine
02.2022 - Current
High School Diploma -
North Shore Senior Highschool
Similar Profiles
Elizabeth CamarenaElizabeth Camarena
Senior Coordinator-Business Operations at Baylor College Of Medicine-Tropical MedicineSenior Coordinator-Business Operations at Baylor College Of Medicine-Tropical Medicine
Hafeez UllahHafeez Ullah
Administrator, Menninger Department of Psychiatry at Baylor College of MedicineAdministrator, Menninger Department of Psychiatry at Baylor College of Medicine
Arniecia LockettArniecia Lockett
Sr Insurance Verification Specialist at Baylor College of Medicine Medical CenterSr Insurance Verification Specialist at Baylor College of Medicine Medical Center
Quandralyn JonesQuandralyn Jones
Business Office Manager at Home DepotBusiness Office Manager at Home Depot
Angel AguileraAngel Aguilera
Student Office Aide at Channelview High SchoolStudent Office Aide at Channelview High School