Summary
Overview
Work History
Education
Skills
Languages
Timeline
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JENNIFER RUIZ

Summary

Compassionate healthcare professional recognized for high productivity and efficient procedure completion, ensuring patient comfort and accuracy. Proven leadership skills with a track record of implementing strategies that enhance workflow efficiency.

Overview

12
12
years of professional experience

Work History

Phlebotomist Technician

Summit Health Group
12.2018 - Current
  • Created schedules to optimize resource allocation and enhance office efficiency.
  • Facilitated effective communication and problem-solving to resolve issues promptly, face-to-face or through phone conversations.
  • Performed data entry across multiple databases for accurate tracking.
  • Provided customer service support to existing clients, addressing inquiries effectively.
  • Trained new staff on procedures and company policies to ensure compliance.
  • Coordinated team schedules to streamline workflow, improve productivity, and ensure timely appointments and meetings.

Phlebotomist Technician

BioReference Laboratories
01.2018 - 12.2018
  • Executed routine blood draws and processed patient specimens with efficiency.
  • Educated patients on procedures, addressing questions and concerns effectively.
  • Maintained compliance with HIPAA standards consistently throughout operations.
  • Managed documentation to ensure accuracy in record-keeping practices.
  • Handled customer service inquiries and phone calls with professionalism.
  • Analyzed complex problems, identifying effective solutions to enhance processes.

Clinical Assistant and Phlebotomy

Capstone Health Group
02.2014 - 01.2018
  • Produced tracking documents and reports to improve operational efficiency.
  • Oversaw appointment scheduling to streamline workflow processes.
  • Coached employees on daily tasks while resolving complex issues.
  • Elevated customer satisfaction scores through exceptional service delivery.
  • Maintained essential account and sales database using Microsoft Word.
  • Collected blood samples in accordance with standard procedures.
  • Audited patient records for insurance compliance while optimizing coverage documentation and prior authorizations.

Education

Bachelor of Science - Liberal Arts and Science

Montclair State University
Montclair, NJ
01.2024

Associate of Science -

Passaic County Community College
Paterson, NJ
01.2019

Skills

  • Project management and implementation
  • Public relations and communication
  • Team collaboration
  • Time management and prioritization
  • Leadership and mentorship
  • Critical thinking and problem-solving
  • HIPAA compliance
  • Workday proficiency
  • Data analytics and reporting
  • Technical expertise

Languages

  • English
  • Spanish

Timeline

Phlebotomist Technician

Summit Health Group
12.2018 - Current

Phlebotomist Technician

BioReference Laboratories
01.2018 - 12.2018

Clinical Assistant and Phlebotomy

Capstone Health Group
02.2014 - 01.2018

Bachelor of Science - Liberal Arts and Science

Montclair State University

Associate of Science -

Passaic County Community College