Jessica Kyser

• Member of a dynamic team that collaborates to find the most effective way to maintain and monitor a caseload of over4,000 clients for enforcement of support with98% efficiency
• Conducts hearings utilizing behavioral interviewing techniques with clients to gather updated information that is recorded within the Michigan Child Support Enforcement System (MiSCES)
• Researching and answering complex questions regarding client case/s
• Part of a dynamic team that works closely together to provide optimal service to clients and organizational leaders
• Change management implementation for new departments within the organization where I helped to improve department performance and efficiency
• Project management in the form of building spreadsheets and databases to track client information from beginning to completion whereas being part of a team we enhanced performance and maximized time spent managing files
• Training and development of staff

• Under the direction of the Recipient Rights Officer, the Recipient Rights Specialist investigates Recipient Rights complaints per the Michigan Mental Health Code
• Through this investigation, the Recipient Rights Specialist determines the type of resolution that is needed to come to an appropriate conclusion about the allegation(s)
• The Recipient Rights Specialist, in coordination with the Recipient Rights Officer, educates others throughout the Provider Network about various provisions of the Mental Health Code and other Federal and State laws about the rights of recipients
• Conducts complaint investigations and interventions to determine the intervention, investigation, and resolution of these laws, rules, policies, and contracts by interviewing all relevant parties, and obtaining, and reviewing physical evidence
• Responsible for writing recipient rights investigative and intervention reports per the Michigan Mental Health Code
• Performs telephone consultations and informal inquiries to reinforce and complete the process of investigation and intervention resolutions
• Assists in Incident Report (IR) reviews that involve out-of-ordinary incidents within the provider network, and follow-up may be needed
• Conducts in-network and requires out-of-network site reviews annually
• Provides input on department policies and procedures on an ongoing basis
• Responsible for adherence to all Commission on Accreditation of Rehabilitation Facilities (CARF) and Michigan Department of Health and Human Services (MDHHS) standards
• Attends Behavior Treatment Committee, as scheduled, as an ex-officio (non-voting) reviewer to ensure Behavior Treatment Plans are appropriate and applicable
• Conducts recipient rights training for organizational staff, providers, group home staff, and others as scheduled and upon request
• Attending Person-Centered Planning (PCP) meetings, as requested
• Involvement in Quality Improvement activities, as assigned
• Complies with all policies and procedures
• Attends meetings, trainings, and conferences as requested or required
• Protects the agency by maintaining confidential records and information

Member of a dynamic team that collaborates to find the most effective way to maintain and monitor a caseload of over4,000 clients for enforcement of support with 98% efficiency

• Conducts hearings utilizing behavioral interviewing techniques with clients to gather updated information that is recorded within the Michigan Child Support Enforcement System (MiSCES)
• Researching and answering complex questions regarding client case/s
• Scheduling clients for appointments and genetic testing, providing results of tests
• Registering and maintaining caseloads for between-state cases
• Part of a two-person team that works closely together to provide optimal service to clients and organizational leaders
• Change management implementation for new departments within the organization where improvements in department performance and efficiency were top priority
• Project management in the form of building spreadsheets and databases to track client information from beginning to completion whereas part of a team I helped to enhance performance and maximize time spent managing files
• Training and development of staff

• Two-person team that collaborated to find the most effective and efficient way to maintain and monitor clients issued bench warrants on support, custody, and parenting time issues
• Database management of client files within the Michigan Child Support Enforcement System (MiSCES)
• Coordinates bench warrant listing
• Makes field arrests on bench warrants and transports those arrested to other local authorities
• Collaborated with all enforcement efforts with caseworkers, supervisors, and law enforcement agencies
• I have coordinated two amnesty programs and a payment plan program as the team member in guiding the outcome of a project management initiative within the department for the databases to track our success and clients that utilized the programs
• I sent out correspondence to convey with clients so they could take advantage of the savings
• I consistently improved monthly stats for collection on payments and increased our production times by as much as125% each month
• I continued to streamline processes within the department to track all statistical data for analysis for business performance and customer experience results

• Answer all incoming customer calls and screen for other departments
• Provide general information about Friend of the Court processes, forms, filing of forms, change of information
• Provide quality customer service in a people driven industry
• Wait on customers and window, answering questions about court processes, filing forms, taking forms, and sending interoffice
• Taking payments and receipts for customers
• Noting all case notes in electronic file on MiSCES
• Screening information in AS400, OnBase- sending interoffice requests to Accounting Department and Enforcement for customers
• Preparing back files for imaging department
• Processing incoming return mail for forwarding or destruction
• Process all postal verifications and update information in MiSCES
• Send out correspondence
• Other office duties as assigned
• A pivotal member of the file room project coordinating to place all hard files onto our digital database
• Managed and oversaw completion of our project three months ahead of schedule

• Team member in charge of processing all incoming mail packages, letters, and flats
• Scan all trackable mail into a hand scanner for proper distribution in unit
• Distribute P.O
• Box mail into receptacles and give the route driver the packages and letters/flats to be delivered for the day
• Maintain all change of address forms and print out for day
• Forward all mail
• Receive and process all P.O
• Box rent due
• Increased sales of postage and packaging services as well as processing all money orders and monetary daily transactions
• Completed AM/PM report
• Prepare and print out Daily Financial Report for all transactions for workday and complete any receipts for deposit that need to be mailed to the corporate office
• Maintain cleanliness of Post Office
• Delivered quality customer service in a people driven service industry, as the frontline organizational representative in charge of daily services at my post