KRISTINA SWINDELLS
Ferndale
Summary
Highly motivated counselor-in-training with a strong passion for the clinical mental health field. Seeking practicum experience to further develop skills and knowledge in a real-world setting. Known for empathy, care, and dedication in providing support to individuals in need. Eager to apply theoretical knowledge and gain practical experience to make a positive impact on clients' lives.
Overview
13
13
years of professional experience
Work History
Clerk
Oakland County Friend of the Court
10.2023 - 11.2024
- Handled incoming client calls with professionalism and empathy, utilizing strong interpersonal skills to navigate sensitive and challenging situations effectively.
- Utilized Countywide and department-specific software to efficiently complete assignments and maintain accurate records.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Applied sound judgment and job-acquired knowledge to address and resolve deviations from standard office procedures.
- Searched and retrieved records; input and verified data against source documents to identify and correct errors or omissions, ensuring complete accuracy.
SERVER
The Downtown Cafe
11.2011 - 10.2023
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Collect payments from customers.
- Use time management skills to successfully ensure quality service to all patrons.
- Train new employees.
- Use multi-tasking and problem-solving skills daily.
RESEARCH ASSISTANT
Wayne State University
02.2021 - 09.2022
- Prepare, manipulate, and manage extensive databases.
- Develop and implement research quality control procedures.
- Perform data entry and other clerical work as required for project completion.
- Code data in preparation for computer entry.
- Track research participants and perform any necessary followup tasks.
- Use analytic skills to qualitatively code and analyze interviews.
- Use compassion and open-mindedness to fully understand complex problems in the immigration system.
SALES
Tesla
03.2014 - 10.2015
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
- Answer questions regarding the store and its merchandise.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Education
Master of Arts - Counseling
Central Michigan University
03-2026
Bachelor of Arts - Psychology
Wayne State University
Detroit, MI05-2021
Skills
- Compliance with privacy regulations
- Building collaborative relationships
- Data interpretation
- Efficient document retrieval
- Empathy in communication
- Strong verbal communication
- Analytical problem solving
Timeline
Clerk
Oakland County Friend of the Court
10.2023 - 11.2024
RESEARCH ASSISTANT
Wayne State University
02.2021 - 09.2022
SALES
Tesla
03.2014 - 10.2015
SERVER
The Downtown Cafe
11.2011 - 10.2023
Master of Arts - Counseling
Central Michigan University
Bachelor of Arts - Psychology
Wayne State University
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