Jennifer Sacco
Pembroke Pines,FL
Summary
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills. Driven and resourceful administrative professional with years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Claim Examiner
Universal Property & Casualty Insurance
04.2022 - 02.2023
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Examined claims forms and other records to determine Water Mitigation and Mold Remediation per IICRC standards.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Researched claims and incident information to deliver solutions and resolve problems.
- Reviewed police reports and physical property damage to determine extent of liability.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Analyzed information gathered by investigation and report findings and recommendations.
- Resolved complex, severe exposure claims using high service oriented file handling.
- Investigated and assessed damage to property and reviewed property damage estimates in Xactimate.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Organized, planned and documented materials for CAT, Daily, Theft, Fire, and National claims.
- Handled escalated calls policy holders and/or 3rd party vendors,
Independent Insurance Adjuster
CRAWFORD & COMPANY (CANADA) INC
06.2021 - 04.2022
- Answered customer questions regarding deductibles.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Evaluated insurance policies and analyzed damages to determine coverage for personal property.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Verified insurance claims and determined fair amount for settlement.
- Examined claims forms and other records to determine insurance coverage.
- Documented all investigation activity and presented reports to management.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Resolved complex, severe exposure claims using high service oriented file handling.
- Documented information gathered in field and uploaded data to company database for efficient processing using Xactcontents,
- Directed and coordinated various investigations conducted by field investigation team.
- Identified suspicious losses and contacted manager for investigative assistance.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Directed claims negotiations within allowable limit of $10,000 and supported successful litigations for advanced issues
Administrative Assistant- Repairs and Purchasing
Skyway's Technics A/S
08.2019 - 05.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Maintained complete documentation and records of all purchasing activities.
- Checked items received against items ordered by verifying receipts.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Negotiated with suppliers, vendors and other representatives.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Supported senior management with tracking spreadsheets, travel expenses, coordinated meeting, and daily task,
Executive Assistant
SMS Aerospace
06.2015 - 08.2019
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for senior management.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Updated spreadsheets and created presentations to support executives.
- Prepare, submit and review approved expense reports
- Assisted HR with on boarding and new hire set up, communicated with IT for equipment and applications
- Processed travel expenses and reimbursements for executive group.
- Updated and maintained confidential databases and records.
- Worked with senior management to initiate new projects and assist in various processes.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for president and executive vice president.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Led staff and vendors in providing high level of service for owner and guests.
Enrollment Manager
University Of Phoenix
02.2005 - 06.2012
- Maintained detailed and accurate records between multiple databases and programs.
- Conducted financial screening and documentation gathering for clients to determine qualification for payment programs.
- Investigated issues and created solutions for new customers.
- Assisted clients with completion of applications and paperwork.
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Interviewed applicants and explained scope of different available benefits.
- Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests and personal inventories to assist clients in determining strengths and weaknesses.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Cultivated interpersonal skills by building positive relationships with others.
Education
High School Diploma -
Cape Coral High School
Cape Coral, FLBachelor of Science -
University of Phoenix
Fort Lauderdale, FL05.2009
Skills
- Organization and Time Management
- Critical Thinking
- Planning and Coordination
- Travel Administration
- Administrative Support
- Records Management Systems
- Microsoft Office
- Senior Leadership Support
- Closing and Contract Negotiations
- Customer Relations
- Personal, casualty and property loss
- Valuation knowledge
Certification
- CIE - Certified Insurance Examiner
Timeline
Claim Examiner
Universal Property & Casualty Insurance
04.2022 - 02.2023
Independent Insurance Adjuster
CRAWFORD & COMPANY (CANADA) INC
06.2021 - 04.2022
Administrative Assistant- Repairs and Purchasing
Skyway's Technics A/S
08.2019 - 05.2020
Executive Assistant
SMS Aerospace
06.2015 - 08.2019
Enrollment Manager
University Of Phoenix
02.2005 - 06.2012
High School Diploma -
Cape Coral High School
Bachelor of Science -
University of Phoenix