JENNIFER SALAZAR
DENVER,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
BILLING SPECIALIST
CONCEPTIONS REPRODUCTIVE ASSOCIATES, RMA
11.2020 - Current
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided excellent customer service, developing and maintaining client relationships.
- Monitored customer accounts to identify and rectify billing issues.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
ACCOUNT ASSISTANT, CUSTOMER SERVICE
EON OFFICE
10.2019 - 10.2020
- Maintained open lines of communication with vendors, negotiating favorable payment terms when needed.
- Documented sales, customer interactions and concerns and generated update reports for senior management.
- Entered customer order details into system, accepted payments and updated accounts.
- Ensured proper record-keeping through meticulous data entry and filing practices, reducing information retrieval time significantly.
- Provided exceptional customer service by addressing client inquiries promptly and effectively, resulting in increased satisfaction rates and repeat business.
BENEFITS COORDINATOR
COMPUSYS OF COLORADO
08.2014 - 10.2019
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
- Facilitated new hire orientations, providing comprehensive information on company-sponsored benefit programs.
- Coordinated open enrollment events to educate employees on benefit options and encourage informed decision making.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
Education
GED -
Arvada High School
Arvada, CO01.2001
Skills
- Invoice Processing
- Data entry proficiency
- Payment posting
- Customer Engagement
- Microsoft Office
- Billing and Invoicing
- Customer service support
- Payment Collection
- Payment Processing
- Word Processing
- 10-Key Data Entry
- Data Analysis
- Customer Contact
- Payment Transactions
- Customer Account Management
- Billing systems and software
Timeline
BILLING SPECIALIST
CONCEPTIONS REPRODUCTIVE ASSOCIATES, RMA
11.2020 - Current
ACCOUNT ASSISTANT, CUSTOMER SERVICE
EON OFFICE
10.2019 - 10.2020
BENEFITS COORDINATOR
COMPUSYS OF COLORADO
08.2014 - 10.2019
GED -
Arvada High School
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