JENNIFER SANCHEZ
Arcola,TX
Summary
Professional administrative specialist with comprehensive background in delivering efficient office support and customer service. Known for reliability and ability to adapt to changing needs, ensuring smooth office operations. Possesses strong organizational skills and collaborative mindset that fosters positive team environment.
Overview
20
20
years of professional experience
Work History
Credentialing Coordinator/Receptionist Administrator
Sterling Staffing Solutions
Sugar Land, TX
04.2022 - Current
- Developed and maintained accurate records in credentialing database systems to enhance data integrity.
- Boosted productivity levels within the credentialing team by training new employees on proper procedures and best practices within the role.
- Assisted in maintaining accreditation status by preparing necessary reports.
- Collaborated with department heads to develop a comprehensive credentialing policy, ensuring compliance with industry standards.
- Handled escalated calls efficiently, finding satisfactory by promptly addressing concerns and providing accurate information.
MOS Front Desk Specialty
HCA Healthcare Gulf Coast Foot and Ankle Specialist
Webster, TX
01.2019 - 04.2022
- Managed patient check-in and appointment scheduling to ensure smooth office operations.
- Processed insurance verification and billing inquiries, improving accuracy of patient records.
- Developed patient intake forms that expedited data collection and reduced wait times.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Resolved patient concerns efficiently, contributing to improved overall satisfaction ratings.
- Managed multi-line phone system and pleasantly greeted patients.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Demonstrated adaptability by quickly learning new software programs and adapting to changes in office policies or procedures as needed.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Trained new staff on front office procedures, fostering a collaborative team environment.
POS Front Desk Specialty
Texas Gulf Coast Medical System
Webster, TX
10.2008 - 12.2018
- Worked effectively in fast-paced environments.
- Managed patient check-in and check-out processes, ensuring efficiency in scheduling and appointment management.
- Coordinated communication between patients and healthcare providers, enhancing overall service delivery.
- Oversaw inventory management of medical supplies, optimizing stock levels for operational efficiency.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Transcribed phone messages and relayed to appropriate personnel.
Security Officer/Front Receptionist
U.S Security
Rosharon, TX
05.2006 - 10.2008
- Answered multi-phone lines, good filing and organizational skills
- Managed front desk operations, ensuring smooth guest check-in and appointment scheduling.
- Issued access cards to authorized personnel to monitor access points.
- Responded to alarms, incidents, and emergencies with prompt action and coordination.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Derm. Association of Texas
Houston, TX
07.2007 - 08.2007
- 160 hours Externship
Education
Medical Office Specialist- Diploma -
Texas School of Business
Friendswood, TX11-2007
General- Diploma - undefined
South Grand Prairie High School
Grand Prairie, TX05-1998
Skills
- Multiple-line phone system
- insurance verification,
- Microsoft word,
- Power Point,
- inventory control
- Excel
- Data entry
- Records and file management
Timeline
Credentialing Coordinator/Receptionist Administrator
Sterling Staffing Solutions
04.2022 - Current
MOS Front Desk Specialty
HCA Healthcare Gulf Coast Foot and Ankle Specialist
01.2019 - 04.2022
POS Front Desk Specialty
Texas Gulf Coast Medical System
10.2008 - 12.2018
Derm. Association of Texas
07.2007 - 08.2007
Security Officer/Front Receptionist
U.S Security
05.2006 - 10.2008
General- Diploma - undefined
South Grand Prairie High School
Medical Office Specialist- Diploma -
Texas School of Business