Jennifer Santiago
Orlando,FL
Summary
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals. Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations. Security Officer equipped with excellent communication skills consistently maintains detailed logs of important events. Skilled in problem-solving and conflict resolution with knowledge of law enforcement investigations. Trustworthy and committed to honest interactions with supervisors, employees and customers. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Ambitious, career-focused job seeker, anxious to obtain an entry-level secuirty position to help launch career while achieving company goals.
Overview
6
6
years of professional experience
Work History
Security Officer Relief Lead
Allied Universal Security Services
Orlando, FL
03.2024 - Current
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
- Collaborated closely with law enforcement agencies to provide assistance during investigations or emergencies.
- Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
- Recorded required data for incident reports and files.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Secured premises and personnel by patrolling property and monitoring surveillance cameras.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
- Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
- Worked closely with local law enforcement to coordinate security operations and investigations.
Retail Sales Associate
Davids Bridal
Orlando, FL
10.2021 - 03.2022
- Assisted customers with finding the right product for their needs.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Demonstrated knowledge of store products and services.
- Organized displays to attract customers and promote sales.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Handled customer complaints in a professional manner.
- Offered suggestions for additional items that may be of interest to customers.
- Promoted special offers and discounts to encourage additional purchases.
- Reported any discrepancies in inventory counts or pricing issues promptly.
- Initiated friendly conversation with customers to determine level of assistance required.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Used product knowledge to suggest items to match client needs.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Created price tags and merchandise signs for new items.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Greeted customers to determine wants or needs.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Computed purchases and received and processed cash or credit payment.
- Help put on wedding dress and bridal dress.
Security Officer
Universal Studios
Orlando, FL
05.2018 - 10.2021
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Confirmed visitor identification prior to granting entry into the building.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Assisted with crowd control during large events held at the facility.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Responded to medical emergencies before paramedic and law enforcement arrival.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Identified suspicious activity to determine appropriate response.
Education
High School Diploma -
Cypress Creek High School
Orlando, FL05-2007
Skills
- CCTV Monitoring
- Investigation documentation
- CCTV Surveillance
- Document Management
- Communication
- Report Writing
- Incident Reporting
- First aid and CPR certified
Timeline
Security Officer Relief Lead
Allied Universal Security Services
03.2024 - Current
Retail Sales Associate
Davids Bridal
10.2021 - 03.2022
Security Officer
Universal Studios
05.2018 - 10.2021
High School Diploma -
Cypress Creek High School
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