Jennifer Santucci
Darien,IL
Summary
Dynamic and detail-oriented professional with experience as a 911 Emergency Dispatcher at the Village of Broadview. Proven ability to manage high-pressure situations with patience and critical thinking, ensuring accurate information dissemination and effective coordination among emergency units. Skilled in data accuracy and active listening, enhancing operational efficiency in law enforcement.
Professional with strong background in emergency response and communication, adept at managing high-stress situations effectively. Skilled in operating dispatch systems, handling multiple tasks with precision, and maintaining clear, calm communication. Dependable team player focused on collaboration and adaptability, ensuring seamless operations and optimal outcomes in rapidly changing environments. Valued for problem-solving abilities, quick decision-making, and unwavering commitment to public safety.
Overview
33
33
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
Village of Broadview
05.1992 - Current
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
Police Records Clerk
Village of Broadview
06.2006 - 06.2019
- Maintained strict confidentiality standards with sensitive information in compliance with federal and state regulations.
- Enhanced data accuracy through meticulous entry, proofreading, and cross-referencing of police reports.
- Collaborated with department personnel to ensure accurate and timely dissemination of information.
- Supported court proceedings by accurately preparing subpoenas, summons, and other legal documents as required by law enforcement personnel.
Education
No Degree - Criminal Justice
Triton College
River Grove, ILHigh School Diploma
Immaculate Heart of Mary HS.
Westchester, IL05-1991
Skills
- Patience and tolerance
- Memory retention
- Prioritization
- Typing speed
- Critical thinking
- Works Well Under Pressure
- Active listening
- Stress tolerance
- Information intake
Certification
- EMD - Emergency Medical Dispatch
- Licensed -LEADS Certification
- CPR & AED Certification
Timeline
Police Records Clerk
Village of Broadview
06.2006 - 06.2019
911 Emergency Dispatcher
Village of Broadview
05.1992 - Current
No Degree - Criminal Justice
Triton College
High School Diploma
Immaculate Heart of Mary HS.
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