Jennifer Sauceda
McAllen,TX
Summary
Detail-oriented and administrative and claim professional with experience processing high-volume documentation, managing confidential records, and providing exceptional customer service in fast paced environments. Skilled in data entry, records management, claims processing, policy compliance, and multi-system computer navigation. Proven ability to maintain accuracy, safeguard sensitive information, and communicate effectively with clients, insurance companies, and internal teams. Bilingual in English and Spanish.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Financial Counselor
Shared Services Center
McAllen, TX
09.2022 - 01.2026
- Conducted comprehensive financial assessments and eligibility determinations through patient and family interviews.
- Determined patient ability to pay and negotiated and implemented patient payment plans in accordance with hospital policies.
- Provided patient advocacy by identifying and connecting patients to appropriate financial assistance and community resources.
- Managed high-risk accounts through timely charity application processing and installment agreement creation.
- Ensured accurate and timely patient account management by processing insurance and patient documentation.
- Demonstrated efficiency through consistent weekly productivity reporting.
Claims Adjuster
Progressive Insurance
McAllen, TX
04.2018 - 08.2022
- Processed and reviewed high volume insurance claims while maintaining strict accuracy and compliance standards.
- Managed confidential customer and claim information in accordance with company policies and privacy regulations.
- Documented claim activity, case updates, and supporting information across multiple electronic systems.
- Investigated and verified documentation through interviews, reports and electronic records review.
- Maintained detailed digital records and ensured timely processing of claim documentation.
- Communicated with policyholders, attorneys, repair facilities, and third parties regarding claim status and documentation.
- Worked efficiently in a fast paced production environment while managing multiple active claims simultaneously.
Licensed Insurance Agent
Showery Insurance Agency
McAllen, TX
02.2009 - 08.2015
- Educated clients on policy options and coverage details for informed decision-making.
- Managed client accounts, ensuring accurate documentation and timely updates.
- Conducted regular policy reviews to identify opportunities for additional coverage.
- Assisted client in selecting appropriate auto and property coverage. Explained policy options, coverage limits, and pricing.
- Generated quotes, closed sales and maintained client accounts.
Administrative Assistant
McAllen Heart of the City
McAllen, TX
01.2008 - 02.2009
- Maintained organized filing systems and managed confidential documentation.
- Prepared reports, meeting documentation, and administrative records with strong attention to detail.
- Answered multi line phone systems and assisted clients with inquiries and documentation request.
Education
Associate of Science - Criminal Justice
South Texas College
McAllen, TX05-2018
Skills
- Data Entry & Documentation
- Records Management
- Claims Processing
- Customer Service
- HIPPA & Confidentiality Awareness
- Microsoft Office (Word & Excel)
- Multi-System Navigation
- Administrative Support
- Electronic Records Management
- Policy & Compliance Review
- Detail Oriented Processing
Certification
- Licensed Adjuster - #2999806
Languages
Spanish
Professional Working
Timeline
Financial Counselor
Shared Services Center
09.2022 - 01.2026
Claims Adjuster
Progressive Insurance
04.2018 - 08.2022
Licensed Insurance Agent
Showery Insurance Agency
02.2009 - 08.2015
Administrative Assistant
McAllen Heart of the City
01.2008 - 02.2009
Associate of Science - Criminal Justice
South Texas College