Jennifer Schaub
West Bend,WI
Summary
Dedicated administrative professional with successful customer experience. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
34
34
years of professional experience
Work History
Administrative Assistant
Summit Automotive
02.2019 - 04.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
Hospital Registration
SSM Health
02.2016 - 11.2018
- Enhanced patient experience by efficiently managing registration processes and providing exceptional customer service.
- Streamlined the appointment scheduling system for increased patient satisfaction and improved workflow.
- Maintained accurate patient records, ensuring timely processing of insurance claims and payments.
- Facilitated communication between patients, providers, and insurance companies, resolving issues promptly and professionally.
- Ensured patient confidentiality by strictly adhering to HIPAA guidelines during all interactions with patients'' personal information.
- Developed rapport with returning patients through consistent delivery of friendly service during each interaction.
- Confirmed appointments, communicated with clients, and updated client records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Restaurant Manager
RAD INC.
07.1990 - 02.2016
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
High School Diploma -
Hoarce Mann
North Fond Du Lac, WiSkills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Customer and client relations
- Database entry
Timeline
Administrative Assistant
Summit Automotive
02.2019 - 04.2024
Hospital Registration
SSM Health
02.2016 - 11.2018
Restaurant Manager
RAD INC.
07.1990 - 02.2016
High School Diploma -
Hoarce Mann
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