Jennifer Schmitt
Hartford,WI
Summary
Dynamic Certified Pharmacy Technician with proven expertise at Walgreens in medication management and customer service. Recognized for training new technicians and ensuring billing accuracy, while fostering teamwork and collaboration. Committed to enhancing patient care through effective communication and problem-solving skills, consistently maintaining high inventory standards and delivering exceptional service.
Overview
18
18
years of professional experience
Work History
Certified Pharmacy Technician
Walgreens
Hartford, WI
07.2007 - Current
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Supervised inventory levels to maintain adequate supply of medications and medical supplies.
- Verified patients' identities at pickup to prevent sale of wrong medications.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Ensured accurate billing information was included on prescription orders prior to processing them.
- Entered patient profile information into computer systems accurately and completely.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Checked expiration dates on drug products prior to dispensing them to customers.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Monitored supply inventory and promptly submitted replenishment orders to prevent shortages.
- Training all new technicians
- Prior Authorizations
Education
High School Diploma -
Waukesha Technical Community College
Waukesha 06-2012
High School Administration
Pius Xi High School
Milwaukee 01-1997
Skills
- Prescription filling
- Medication management
- Inventory control
- Customer service
- Billing accuracy
- Training new technicians
- Effective communication
- Problem solving
- Certified pharmacy technician
- Reliability
- Empathy and patience
- Serve customers
- Teamwork and collaboration
- Point of sale systems proficiency
- FDA and HIPAA compliance
Accomplishments
I have been Employee of the month several times every year in my career. I have received several awards for excellent customer service. I have also received the first ever recognition from our district manager for the super star pharmacy technician award.
References
References available upon request.
Timeline
Certified Pharmacy Technician
Walgreens
07.2007 - Current
High School Diploma -
Waukesha Technical Community College
High School Administration
Pius Xi High School