Jennifer Schwerin
16802 A Lemming Lane, Saint Robert,MO
Summary
Communicative customer service professional with 12 years experience in diverse areas of business. Motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
11
11
years of professional experience
Work History
Administrative Specialist
Al West Collision
25515 MO 17, Waynesville,, MO
11.2021 - 03.2023
- Improved office organization by developing filing system and customer database protocols as well as using timeboxing technique for scheduling.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Managed all payment processing, invoicing, collection and resolved customer issues.
- Monitored past due accounts and pursued collections on outstanding invoices with a 85% recovery.
- Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections having a 98% customer satisfaction.
- Automated office operations for managing client correspondence, payment schedules and data communications.
Sales Associate
Walmart
5054 NY 23, Oneonta,, NY
11.2019 - 04.2020
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Assisted customers by finding needed Sporting goods items and checking inventory for items at other locations.
- Helped over 1000 customers per day by responding to inquiries and locating products.
- Stayed up to date on store promotions, payment policies and security practices.
- Mixed and matched paints according to customer specifications with less then a 12% error.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Dental Receptionist
Walton Dental PLLC
38 West St #4, Walton,, NY
09.2015 - 06.2018
- Verified medical and dental information. Updated and entered patient information into system. Demonstrated proficiencies in keeping personal and private information safe.
- Maintained master calendar and scheduled staff, new appointments based on provider availability.
- Collected payments from patients and arranged payment schedules for larger procedures with a 70% recovery payment rate.
- Mail distribution among providers and appointment reminders.
Preschool Assistant Teacher
Moca Headstart
104 Ashley Lane , Waynesville,, MO
08.2014 - 06.2015
- Made and distributed nutritious snacks by preparing and dividing into portions.
- Supported lead teacher with daily classroom activities, supervision, safety, student progress and evaluation. Classroom setup, cleanliness and sterilization.
- Created and assembled classroom displays, lesson plans, decorations and parent communication involvement.
Cleaner/Porter
Maxis Properties
100 St Robert Plaza Dr, St. Robert,, MO,
03.2012 - 10.2014
- Created checklists for daily stocking of housekeeping carts, cleaning closets to improve inventory management and prevent unnecessary trips to stockroom.
- Performed basic cleaning tasks by polishing furniture, replacing trash bags, cleaning bathroom surfaces and replacing dirty linens and towels. Performed minor maintnance repairs.
- Stripped, sealed, finished and polished floors to maintain appearance and remove scratches.
- Handled, used and stored hazardous chemical cleaners correctly to prevent injury or illness.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education
Associates Business Administration - Accounting And Business Management
Ozarks Technical Community College
Springfield, MO06.2025
CNA Certificate - Nursing Assistance
BOCES Norwich
East Norwich, NY08.2019
Skills
- Administrative support
- Customer service
- Excellent communication skills
- Retail merchandising expertise
- Organization and efficiency
- Data entry
- Multitasking and prioritization
- Accounting support
Technical (IT) Skills
- Inventory Software
- Multi -line Phone Systems
- Computer Software: Epic, Eagle Soft, Open Dental,CCC, Teaching Strategies Gold
Volunteer Experience
- Key Caller: 630th Clearance Company Family Readiness Group 07/2009-07-2010
- Soccer Coach/Referee: Rolla Rec Soccer Y6-8 and Y 10-12 08/2021- 11/2021
- Secretary of Citadel Soccer Organization 08/2020-11/2021
References
References available upon request.
Timeline
Administrative Specialist
Al West Collision
11.2021 - 03.2023
Sales Associate
Walmart
11.2019 - 04.2020
Dental Receptionist
Walton Dental PLLC
09.2015 - 06.2018
Preschool Assistant Teacher
Moca Headstart
08.2014 - 06.2015
Cleaner/Porter
Maxis Properties
03.2012 - 10.2014
Associates Business Administration - Accounting And Business Management
Ozarks Technical Community College
CNA Certificate - Nursing Assistance
BOCES Norwich
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