Jennifer Scott
Atlanta,GA
Summary
Proven leader and dependable USPS professional, adept in schedule management and fostering team collaboration, significantly enhanced customer satisfaction and service quality. Mastered postal regulations and safe driving, ensuring secure and efficient mail distribution. Excelled in coaching and resolving escalated issues, showcasing exceptional observation and prioritization skills.
Overview
9
9
years of professional experience
Work History
Rural Mail Carrier
USPS
02.2015 - Current
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
- Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
Customer Service Supervisor
USPS
12.2023 - 06.2024
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
- Interceded between employees during arguments and diffused tense situations.
Education
High School Diploma -
George Washington Carver High School
Atlanta, GA06.1992
Skills
Dependability
Observation
Prioritization
Mail distribution
Package handling
Safe Driving
Scheduling flexibility
Postal regulations
Schedule Management
Timeline
Customer Service Supervisor
USPS
12.2023 - 06.2024
Rural Mail Carrier
USPS
02.2015 - Current
High School Diploma -
George Washington Carver High School