Tawni Teply
Belgrade,MT
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Acquires strong work ethic, and is reliable. Friendly demeanor.
Overview
22
22
years of professional experience
Work History
Rural Mail Carrier
United States Postal Service, USPS
09.2003 - 11.2023
- Enhanced customer satisfaction by providing timely and accurate mail delivery to rural areas.
- Reduced late deliveries by maintaining an organized and efficient route schedule.
- Ensured safe delivery of packages by following proper handling procedures and using appropriate equipment.
- Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
- Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.
Airline Ticket Agent
Delta Airlines Global Services
02.2002 - 09.2003
- Enhanced customer satisfaction by efficiently processing ticket reservations and cancellations.
- Streamlined check-in process for faster boarding and improved passenger experience.
- Assisted passengers with special needs, ensuring a comfortable and safe travel experience.
- Resolved customer complaints professionally and empathetically to retain loyalty.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
Graphic Arts
Alaska Community College
Anchorage, AKHigh School Diploma -
Fergus High School
Lewistown, MT06.1982
Skills
- Time Management
- Customer Service
- Adaptability
- Dependability
- Stress Management
- Record Keeping
- Problem Solving
- Attention to Detail
- Independent
Timeline
Rural Mail Carrier
United States Postal Service, USPS
09.2003 - 11.2023
Airline Ticket Agent
Delta Airlines Global Services
02.2002 - 09.2003
Graphic Arts
Alaska Community College
High School Diploma -
Fergus High School
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