Jennifer Segrist
Omaha,NE
Summary
Seeking a position that will utilize my outstanding communication skills and years of experience in collections, customer service, financial and phone technical support.
Overview
23
23
years of professional experience
Work History
Customer Service Rep/ Collections
Centris Federal Credit Union
05.2019 - 11.2019
- Worked in customer service assisting members with their checking, savings, money market and loan accounts they had with the credit union
- I worked with multiple different departments to efficiently assist the members
- I used multiple different programs to assist the members
- I would troubleshoot any problems the member was having with our website or Apps and would upsell other products and services we offered
- I worked in collecting debt on negative accounts
- I worked well with fellow colleagues and managers
LOAN PROCESSOR AND CARD SERVICER
Cobalt Credit Union
05.2018 - 04.2019
- Prepared closing documents for home equity closings for Heloc and Fixed loans
- Reviewed paperwork for accuracy
- Filed Deed of Trust and Deed of Reconveyance
- In addition, fully processed final paperwork
- Funded loans once rescission period had elapsed
- Ordered appraisals for members
- Filed Gap, Debt Protection and extended warranty claims
- Worked with members with questions on loans
- Also worked in the credit card department where I would work with members with questions on their credit cards and worked a help desk queue to resolve issues
- Troubleshooted credit card problems
- I assisted with fraud, disputes, lost cards, technical support questions
- Created all monthly reports
- Recognized for working credit bureau disputes efficiently and quickly
- Became a Nebraska Notary Public
- Performed notary duties
COLLECTIONS AGENT TOYOTA
Alorica
04.2017 - 04.2018
- Worked in the collections department for Toyota
- Would reach out to customers to collect on their debt
- Processed credit card payments and set up payment plans
- Did research to try to find contact information for customers so we can make contact
- Received bonuses on collections made
CUSTOMER CARE REP II/ Collections
Bank of the West
10.2015 - 04.2017
- Customer care agent for BANK OF THE WEST customers
- Take inbound calls to assist with customers accounts
- I assist with fraud, disputes, lost cards, technical support questions
- I work with checking savings, money market and customer's credit card accounts
- Was promoted within department and was offered a stay-at-home position within six months of employment
- Receive monthly bonuses for outstanding customer service and sales earned through the month
COORDINATION OF BENEFITS REP
West Corporation
10.2014 - 05.2015
- Verifies eligibility and benefits on all patients
- Validates insurance information accuracy completeness, resolving discrepancies as needed
- Coordination with referring offices as necessary for complete patient information
- Communicate all financial responsibilities and additional information necessary for processing insurance to the patient
- Promoted within department
Customer Care Rep
First National Bank
04.2013 - 08.2013
- I assisted customers with their First National credit card accounts
- I took inbound calls from card holders in regard to their accounts
- I assisted with payments, lost stolen reports, disputes, troubleshooting online login issues
- I used multiple different computer programs, did training programs to assist with my skills
- I always exceeding on my stats and received a bonus
- I got along well with my coworkers and worked as a team to offer the best customer service
FRAUD AGENT/ MERCHANT SERVICES
PayPal
04.2006 - 09.2012
- I researched PayPal accounts for possible fraud
- I used multiple different programs to research accounts and determine if we should continue to let them use our services
- I would also research charges going through our system for possible stolen credit card or possible ID theft
- I reached out to the customer and bank and credit card issuers to make my final decision
- I would review documents faxed or scanned and add them to their specific case
- I would review documents received
- I would also respond to customer's emails and assist them with troubleshooting their account and any questions they have about PayPal
- Resolved customer complaints and concerns with strong verbal and negotiation skills
- Built and maintained successful relationships with service providers, dealers and consumers
- Support customers with online billing and account issues
PRODUCTION SERVICE COORDINATOR/ POINT OF SALE HELP DESK
First Data
11.1999 - 03.2006
- I worked in the point-of-sale technical support department
- I would assist merchants and bank representatives with programming their credit card machines
- I would also assist the merchant with any technical support issues and basic questions about their new credit card terminal
- I would walk the merchant through a test transaction
- I participated in multiple different training programs to gain knowledge of the different terminals we offer technical support for
- I worked well with our clients and fellow coworkers
- I also worked in the Production Services Department where I would print credit card statements, did nightly archive and all reporting
- I worked in insert machines, and several different brands of printers
- Used computer often to input data and do nightly reporting
- Used 10 key to enter credit card data
Cashier/ Membership
Sam's Club
01.1997 - 01.1999
- I was a cashier and worked in the membership desk
- I would sign customers up for memberships and credit cards
- I stocked shelves and cleaned store daily
- I worked well with customers and fellow teammates
- Received raises and promotions
Education
HIGH SCHOOL DIPLOMA -
PAPILLION LAVISTA HIGH SCHOOL
05.1998
Skills
customer service, computer skills, multi tasking, phone experience, typing and 10 key
- Complaint resolution
- Account updating
- Scheduling
- Money handling
- Problem resolution
- Technical support
- Verbal and written communication
Timeline
Customer Service Rep/ Collections
Centris Federal Credit Union
05.2019 - 11.2019
LOAN PROCESSOR AND CARD SERVICER
Cobalt Credit Union
05.2018 - 04.2019
COLLECTIONS AGENT TOYOTA
Alorica
04.2017 - 04.2018
CUSTOMER CARE REP II/ Collections
Bank of the West
10.2015 - 04.2017
COORDINATION OF BENEFITS REP
West Corporation
10.2014 - 05.2015
Customer Care Rep
First National Bank
04.2013 - 08.2013
FRAUD AGENT/ MERCHANT SERVICES
PayPal
04.2006 - 09.2012
PRODUCTION SERVICE COORDINATOR/ POINT OF SALE HELP DESK
First Data
11.1999 - 03.2006
Cashier/ Membership
Sam's Club
01.1997 - 01.1999
HIGH SCHOOL DIPLOMA -
PAPILLION LAVISTA HIGH SCHOOL