Open To Work
Jennifer Serna
Oklahoma City,OK
Summary
Dedicated professional with a strong background in customer service, team leadership, and time management. Proven ability to enhance resident satisfaction and streamline operations.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Cresta Residential
3175 N Portland Ave Oklahoma City, Ok 73112
07.2024 - Current
- Assisted in daily operations, ensuring efficient workflow and adherence to company policies.
- Coordinated scheduling and staffing to optimize resident service delivery and team performance.
- Supported budget management through expense tracking and reporting on operational costs.
- Implemented new resident engagement initiatives, enhancing community involvement and satisfaction.
- Trained new staff on operational procedures, fostering a collaborative team environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Retail Sales Associate
Victoria's Secret & PINK
7624 W Reno Ave, Ste 380 Oklahoma City, Ok 73127
07.2023 - 07.2024
- Delivered exceptional customer service, enhancing shopping experiences and promoting brand loyalty.
- Assisted in visual merchandising, maintaining appealing product displays that aligned with company standards.
- Processed transactions accurately using POS systems, ensuring efficient checkout experiences for customers.
- Collaborated with team members to achieve sales goals, fostering a supportive and motivated work environment.
- Resolved customer inquiries and complaints effectively, contributing to positive store reputation and satisfaction levels.
Leasing Consultant
Vesta Real Properties
3041 NW 41st St Oklahoma City, Ok 73112
08.2022 - 07.2023
- Assisted prospective tenants by providing property information and conducting tours of available units.
- Managed leasing paperwork, ensuring accuracy and compliance with company policies and local regulations.
- Developed strong relationships with residents, addressing inquiries and resolving issues to enhance tenant satisfaction.
- Collaborated with team members to streamline leasing processes, improving efficiency in application handling.
- Maintained up-to-date knowledge of local rental market trends to provide informed recommendations to management.
- Implemented marketing strategies to attract potential tenants, utilizing social media and online listings effectively.
- Analyzed feedback from tenants to identify areas for improvement in service delivery and resident experience.
Education
High School Diploma -
Yukon High School
1777 S Yukon Pkwy, Yukon, OK 73099Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Consulting
- Multitasking and organization
- Verbal and written communication
- Scheduling and planning
Languages
Spanish
Native or Bilingual
English
Full Professional
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteHybridRemoteSalary Range
$21/hr - $1000/hrTimeline
Assistant Manager
Cresta Residential
07.2024 - Current
Retail Sales Associate
Victoria's Secret & PINK
07.2023 - 07.2024
Leasing Consultant
Vesta Real Properties
08.2022 - 07.2023
High School Diploma -
Yukon High School