JENNIFER SERRANO
Dalton,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Collections Agent
Big Rig Lending
Dalton, GA
01.2024 - Current
- Researched customer accounts for any discrepancies or outstanding payments.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Identified past due accounts and contacted account holders to arrange payment.
Customer Service Representative
BIG RIG LENDING
Dalton, GA
01.2023 - 07.2023
- Made outbound calls to obtain account information
- Fielded customer complaints and queries, fast-tracking for problem resolution
- Answered inbound calls, chats and emails to facilitate customer service
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Consulted with customers to resolve service and billing issues
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
Customer Account Manager
Dalton, GA
03.2022 - 10.2022
- Analyzed customer profiles to identify opportunities for upselling products and services
- Developed strategies for improving customer retention rates
- Researched industry trends and techniques to remain innovative and successful
- Developed relationships with customers through proactive communication and follow-up activities
- Provided customer service to existing clients by responding to inquiries and resolving complaints
- Prepared detailed reports, tracking progress of accounts
- Executed successful and timely delivery of solutions to meet accounts' needs
Shipping Clerk
NPC
Dalton, GA
08.2019 - 08.2020
- Compared shipment contents with paperwork to support inventory accuracy and records management
- Communicated with carriers regarding any delays in shipments or discrepancies between orders and actual deliveries
- Generated and maintained records of shipments, such as bills of lading, invoices, orders, and other required documentation
- Provided assistance in the loading and unloading process of goods from vehicles when necessary
Education
GED -
Dalton State College
Dalton, GASkills
- Inbound and Outbound Calling
- Paperwork Processing
- Account Updating
- Call Management
- Scheduling
- Complaint Resolution
- Documentation
- Data Entry
Timeline
Collections Agent
Big Rig Lending
01.2024 - Current
Customer Service Representative
BIG RIG LENDING
01.2023 - 07.2023
Customer Account Manager
03.2022 - 10.2022
Shipping Clerk
NPC
08.2019 - 08.2020
GED -
Dalton State College