Jennifer Severino
Hicksville,NY
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
22
22
years of professional experience
Work History
Office Manager
Peak Automotive, Inc
10.2001 - 12.2023
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed office operations while scheduling appointments for department managers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Controlled finances to lower costs and keep business operating within budget.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained computer and physical filing systems.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Self-motivated, with a strong sense of personal responsibility.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma -
New Hyde Park Memorial High School
New Hyde Park, NY06.1992
Skills
- Team Supervision
- Schedule Management
- Budget Administration
- Staff Management
Timeline
Office Manager
Peak Automotive, Inc
10.2001 - 12.2023
High School Diploma -
New Hyde Park Memorial High School
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