Jennifer Lopez
Cambridge,MN
Summary
Proven Direct Support Professional with a track record of enhancing the quality of life for individuals at Community Living Options. Expert in medication administration and compassionate caregiving, I've significantly improved client wellness and safety. Skilled in behavioral management and client support, my approach has consistently resulted in positive outcomes and heightened community engagement.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Community Living Options
11.2015 - Current
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Residential House Manager
Community Living Options
04.2002 - 11.2015
- Created detailed reports regarding facility conditions, incident occurrences, or other pertinent information as requested by ownership or management personnel.
- Coordinated maintenance requests, ensuring prompt completion of repairs and minimal disruption to residents.
- Organized social activities for residents to promote camaraderie and engagement within the community.
- Served as liaison between residents, staff, and external service providers to ensure seamless communication and coordination of services for the community''s benefit.
- Maintained a safe living environment by enforcing house rules and conducting regular safety inspections.
- Administered emergency response protocols effectively during crisis situations within the residence hall community setting area.
Receptionist
Great Clips
05.1997 - 03.2002
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
Associate of Applied Science - Criminal Justice
Rasmussen University
Blaine, MN12.2022
GED -
Cambridge-Isanti High School
Cambridge, MN06.2008
Skills
- First aid and safety
- Behavior redirection
- Client Support
- Compassionate Caregiving
- Medication Administration
- Behavioral Management
- Client documentation
- Housekeeping tasks
- Decision-making support
- Health and safety requirements
Certification
Psychotropic Medication Monitoring Regulations
Understanding Intellectual Disabilities
Aging Issues, Intellectual Disabilities, and Community Care Solutions
Adult Foster Care Mental Health Certification Training
The Nuts and Bolts of 245D Program Standards
Methamphetamine Assessment, Intervention and Treatment
How to Supervise People
Moses & Discus: Tardive Dyskinesia Monitoring
Mental Illness Part II
Personality Disorders
Timeline
Direct Support Professional
Community Living Options
11.2015 - Current
Residential House Manager
Community Living Options
04.2002 - 11.2015
Receptionist
Great Clips
05.1997 - 03.2002
Associate of Applied Science - Criminal Justice
Rasmussen University
GED -
Cambridge-Isanti High School