JENNIFER SHOCKLEY DANIELS
Round Rock,TX
Summary
Results-driven enablement professional with six years of experience in designing and delivering impactful training and support programs that contribute directly to revenue growth. Expertise in building strong relationships and technical proficiency optimize organizational partnerships and processes. Proven track record in overseeing complex operational functions and implementing process enhancements, leveraging leadership skills to foster team collaboration and achieve organizational benchmarks. Knowledgeable in strategic planning and resource management, ensuring optimal operational performance across diverse initiatives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Revenue Enablement Tech & Operations Manager
Bazaarvoice
01.2019 - 01.2025
- Implemented and governed a new Learning Management System (LMS), automating user assignments and module creation to establish a standardized and scalable global training delivery process.
- Drove global adoption of Gong Pro and increased insights by leading the implementation, managing adoption metrics, creating trackers, and developing deal boards for Enterprise and SMB/MM teams.
- Improved tech stack proficiency by developing and delivering targeted training sessions, including e-learning modules, live workshops, and hands-on practice sessions in Salesforce.
- Executed technical process improvements within the global Sales and Customer Success tech stack, proactively releasing regular platform updates that resolved efficiency blockers and optimized workflow.
- Partnered directly with the Operations and Product Marketing teams to ensure the successful roll-out and standardization of new GTM (Go-to-Market) processes and product updates across the field.
- Accelerated new hire ramp-up time by 56% and created a more streamlined onboarding experience by contributing to the development of a new onboarding program.
- Established and enforced a global content governance framework to manage and audit all learning materials, ensuring 100% accuracy and currency for the global revenue organization.
- Improved collaboration and efficiency by establishing and leading two cross-functional 'tiger teams' with members from leadership, operations, and enablement to address critical business needs.
- Automated tech stack provisioning for new hires by creating rule-based groups, eliminating manual bottlenecks and improving the operational efficiency of the onboarding process.
- Played a key role in the successful execution of the annual Sales Kick-Off (SKO) event.
Education
Bachelor of Arts - History
The University of Texas at Austin
Skills
- Software Platforms: Gong, Articulate, Mindtickle, Camtasia, Confluence, Asana
- AI Experience: Gemini, ChatGPT, Platform embedded AI functions
- Content creation and delivery
- Learning management systems
- Revenue enablement strategies
- Sales process optimization
- Cross-functional collaboration
- Onboarding program design
- Tech Stack Utilization
Certification
DDI Success Profiles, Blended Learning by the Association for Talent Development (ATD), Sales Enablement Professional Certification
Timeline
Revenue Enablement Tech & Operations Manager
Bazaarvoice
01.2019 - 01.2025
Bachelor of Arts - History
The University of Texas at Austin
ADDITIONAL EXPERIENCE & LEADERSHIP
- Leader of EmpowerHer (Bazaarvoice Employee Resource Group)
- Substitute Teacher, Round Rock Independent School District (September 2008 - January 2019)
CLIFTON STRENGTHS
Strategic | Responsibility | Communication | Activator | Connectedness