Jennifer Shuck
Indianapolis,IN
Summary
Innovative professional with extensive experience in enhancing service delivery and patient outcomes. Known for strong analytical skills and a commitment to continuous improvement, leading initiatives that streamline operations and improve team performance. A results-driven professional with extensive experience in service line management. Known for enhancing operational performance and fostering effective team collaboration. Consistently adaptable to changing environments and focused on achieving impactful outcomes.
Overview
33
33
years of professional experience
Work History
Pulmonary Service Line Manager
Major Health Partners
Shelbyville, IN
10.2025 - Current
- Lead daily operations to enhance service delivery and patient satisfaction.
- Developed and implemented training programs for staff, improving skill sets and efficiency.
- Analyzed service line performance metrics to identify areas for improvement and drive strategic initiatives.
- Influenced positive change within the organization by championing initiatives focused on process improvement and innovation.
- Improved service line efficiency by streamlining processes and implementing best practices.
CPAP Clinic Coordinator
Major Health Partners
Shelbyville, IN
01.2025 - 03.2026
- Coordinated patient scheduling to optimize clinic workflow and enhance patient experience.
- Managed electronic health records ensuring accuracy and compliance with regulations.
- Developed and implemented office procedures to improve efficiency and streamline operations.
- Ensured compliance with healthcare regulations by staying up-to-date on industry standards and implementing necessary changes in clinic procedures.
- Served as a liaison between patients, insurance companies, and billing departments to resolve any discrepancies or questions regarding payment issues promptly.
Pulmonary Rehabilitation Respiratory Therapist
Johnson Memorial Health
Franklin, IN
02.2023 - 08.2025
- Collaborated with healthcare teams to develop individualized treatment plans for diverse patient populations.
- Maintained a safe and supportive environment for all patients during their rehabilitation journey, addressing any concerns promptly and professionally.
- Implemented process improvements that enhanced workflow efficiency within the pulmonary rehab department.
- Assisted patients in achieving their rehabilitation goals by providing targeted exercises and therapeutic techniques.
Respiratory Therapist-Traveling
Soliant Health Care
Louisville, KY. Danville IN
05.2021 - 05.2023
- Administered ventilatory support and oxygen therapy to patients with respiratory conditions.
- Monitored patient progress and adjusted treatment plans based on clinical assessments.
- Collaborated with multidisciplinary teams to optimize care plans for critically ill patients.
- Managed and operated mechanical ventilators to deliver airway management.
- Managed ventilator support for critically ill patients in intensive care units, ensuring proper adjustments according to physician orders and clinical guidelines.
- Assessed, diagnosed, and treated breathing issues.
Respiratory Team Lead
Eskenazi Health
Indianapolis, IN
01.2017 - 01.2021
- Led team in optimizing patient care workflows and enhancing service delivery efficiency.
- Mentored staff in best practices for patient interaction, fostering a culture of excellence.
- Developed training materials to improve team knowledge on health protocols and procedures.
- Managed a 75 team staff, did scheduling, did quarterly competency education with staff.
- Enhanced communication channels within the team, promoting transparency and collaboration among members.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Respiratory Therapist
Eskenazi Health
Indianapolis, IN
11.1993 - 01.2017
- Administered respiratory therapy treatments to patients, ensuring adherence to safety protocols.
- Monitored patient progress and adjusted treatment plans based on clinical observations.
- Collaborated with multidisciplinary teams to optimize patient care and outcomes.
- Assisted in training new staff on equipment usage and therapeutic techniques.
- Administered oxygen therapy, aerosol therapy and inhalation therapy to improve patients' breathing and lung function.
- Provided emergency response assistance in cases of respiratory distress or failure as part of a rapid response team.
- Educated patients and families on disease management, breathing techniques, and medication administration, promoting self-care and adherence to treatment plans.
- Served as a resource for staff and patients on the safe use of supplemental oxygen, ensuring optimal therapeutic benefits.
- Completed continued education units annually to stay current with respiratory therapy advancements and maintain compliance with administrative regulations.
- Performed arterial blood gas analysis and assisted in bronchoscopies.
- Informed patients, family members and other healthcare personnel how to properly use respiratory care equipment.
Education
Bachelor of Science - Respiratory Therapy
Boise State University
Boise, ID08-2022
Associate of Science - Respiratory Therapy
Indiana University
IN05-1994
Skills
- Operational efficiency
- Innovation and creativity
- Service delivery
- Team management
- Positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Reliability
- Excellent communication
- Organizational skills
Timeline
Pulmonary Service Line Manager
Major Health Partners
10.2025 - Current
CPAP Clinic Coordinator
Major Health Partners
01.2025 - 03.2026
Pulmonary Rehabilitation Respiratory Therapist
Johnson Memorial Health
02.2023 - 08.2025
Respiratory Therapist-Traveling
Soliant Health Care
05.2021 - 05.2023
Respiratory Team Lead
Eskenazi Health
01.2017 - 01.2021
Respiratory Therapist
Eskenazi Health
11.1993 - 01.2017
Bachelor of Science - Respiratory Therapy
Boise State University
Associate of Science - Respiratory Therapy
Indiana University