Jennifer Sikes
Hanceville
Summary
Dedicated, results-driven, solution-focused leader, effective team collaborator, commitment to continuous learning and growth within company
Overview
9
9
years of professional experience
Work History
Bar Manager
Daiquiri Factory
Ocean Springs
04.2024 - 01.2025
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
- Assisted with planning special events such as wine tastings or cocktail parties.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored cash intake to reduce discrepancies.
- Developed and implemented bartender training programs, policies and procedures.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Resolved problems or concerns to satisfaction of involved parties.
Captain
Dave & Buster's
Memphis
02.2022 - 11.2022
- Monitored dining room cleanliness during shifts by checking tables for messes or spills.
- Communicated daily with management about staffing needs, customer feedback, sales goals.
- Supervised the preparation of meals according to recipes and presentation specifications.
- Handled reservations requests from customers via phone or online booking services.
- Provided support and guidance to team members, ensuring that quality standards were met.
- Assigned duties to wait staff and ensured they were completed in a timely manner.
- Interacted with customers in a friendly, professional manner while resolving any complaints or issues quickly.
- Directed set-up of serving and seating tables for large banquets, weddings and other events.
- Recruited, interviewed and hired new servers and bartenders.
- Communicated with professionals regarding special events and large parties.
Owner
All Around The House 1
Hanceville
01.2018 - 11.2020
- Oversaw budgeting and financial management.
- Developed strategic plans to increase profitability and efficiency.
- Managed daily operations of business, including hiring and training staff.
- Maintained relationships with existing clients by providing superior customer service.
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
Restaurant Manager
Dominos Pizza Inc.
Ashville
03.2016 - 02.2018
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Adhered to all health department regulations regarding food storage and preparation.
- Maintained detailed records of sales transactions and daily shift reports.
- Resolved conflicts among employees in an effective manner.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Distributed food to service staff for prompt delivery to customers.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Created detailed reports on weekly and monthly revenues and expenses.
Education
GED -
Jefferson State Community College
Birmingham, AL10-1996
Skills
- Customer service
- Staff training
- Operational oversight
- Outgoing personality
- Customer relationship building
- Verbal and written communication
- Supervisory experience
- Clear communication
- Time management
- Issue resolution
- Decision-making
References
References available upon request.
Timeline
Bar Manager
Daiquiri Factory
04.2024 - 01.2025
Captain
Dave & Buster's
02.2022 - 11.2022
Owner
All Around The House 1
01.2018 - 11.2020
Restaurant Manager
Dominos Pizza Inc.
03.2016 - 02.2018
GED -
Jefferson State Community College