Jennifer Sikora
Longmont,CO
Summary
Experienced customer service professional and veterinary technician with over 20 years of experience in providing excellent client support and animal care. Demonstrates exceptional multitasking skills in managing administrative tasks and providing technical veterinary support with precision and empathy. Known for fostering positive client relationships, streamlining office operations, and contributing to efficient and compassionate animal healthcare environments.
Overview
19
19
years of professional experience
Work History
Office Assistant
Wolf Form Co., Inc.
Englewood, NJ
05.1997 - 10.2016
- Maintained an organized filing system of paper documents and electronic files.
- Scheduled appointments efficiently
- Provided customer service, addressing inquiries and resolving issues promptly.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Delivered messages and ran errands.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Answered telephones, directed calls, and took messages.
- Ordered office supplies and managed inventory to ensure a well-stocked office.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
Unemployment Insurance Claims Taker
NJ Department of Labor
Freehold, NJ
12.2006 - 05.2014
- Reviewed and verified eligibility of applicants for Unemployment Insurance benefits.
- Analyzed claimants' work history, earnings records and other documents to determine benefit entitlement.
- Processed claims for Unemployment Insurance benefits in accordance with established guidelines and procedures.
- Advised claimants on the rights, responsibilities, and procedures related to unemployment insurance benefits.
- Assisted customers by telephone or in person with filing new claims or reopening existing claims.
- Maintained positive working relationship with fellow staff and management.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Informed applicants of other agencies providing useful or related assistance.
- Answered questions and responded to inquiries to deliver high level of service to patients.
Veterinary Technician
Plainfield Animal Hospital
South Plainfield, NJ
06.2004 - 10.2006
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Collected samples of bodily fluids to analyze for parasites or other diseases.
- Cleaned and maintained equipment used in veterinary practices such as cages, examination tables, autoclaves.
- Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
- Assisted with euthanasia when necessary according to veterinarian instructions.
- Determined appropriate dosages of medication based on weight calculations using veterinary scales.
- Adhered strictly to safety protocols while working with hazardous materials such as drugs and chemicals.
- Prepared and administered medications and vaccines as prescribed by veterinarian.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Shaved surgical areas and placed IV catheters in preparation for surgery.
- Administered and monitored anesthesia for surgeries and operations.
- Monitored vital signs during surgery and notified veterinarian of changes.
- Partnered with IDEXX to analyze blood samples and diagnose conditions and diseases.
- Performed routine laboratory procedures for hematology, urinalysis and serology.
- Operated x-ray machines and exposed radiographic films.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Obtained relevant health history and information from clients to maintain medical charts.
Veterinary Technician
Old Tappan Veterinary
Old Tappan, NJ
05.2000 - 06.2004
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Cleaned and maintained equipment used in veterinary practices such as cages, examination tables, autoclaves.
- Ordered supplies needed for the practice such as medications or medical instruments.
- Dispensed prescription medications upon request from veterinarians.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Prepared and labeled medications and instructed client on administration.
- Shaved surgical areas and placed IV catheters in preparation for surgery.
- Operated anesthesia, oxygen and monitoring equipment.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Monitored vital signs during surgery and notified veterinarian of changes.
- Prepared and reviewed records and consent forms.
- Assisted with polishing, removing stains and other dental procedures.
- Provided outstanding support, effectively boosting client retention
- Partnered with IDEXX to analyze blood samples and diagnose conditions and diseases.
- Operated x-ray machines and exposed radiographic films.
Education
Bachelor of Science - Animal Science
University of Delaware
Newark, DE05-1999
Skills
- Administrative Support
- Invoice Processing
- Customer Service
- Positive Attitude
- File Organization
- Time Management
References
References available upon request.
Timeline
Unemployment Insurance Claims Taker
NJ Department of Labor
12.2006 - 05.2014
Veterinary Technician
Plainfield Animal Hospital
06.2004 - 10.2006
Veterinary Technician
Old Tappan Veterinary
05.2000 - 06.2004
Office Assistant
Wolf Form Co., Inc.
05.1997 - 10.2016
Bachelor of Science - Animal Science
University of Delaware