Jennifer Simpson
Augusta,GA
Summary
Dedicated professional with strong customer service skills, specializing in guest relations and payment handling. Proven ability to maintain organized records and foster loyalty through personalized experiences.
Overview
6
6
years of professional experience
Work History
Hotel Front Desk Clerk
Sonesta Hotels
07.2020 - Current
- Coordinated room assignments and maintained accurate reservation records using hotel management systems.
- Collaborated with housekeeping to ensure timely room readiness for incoming guests.
- Developed relationships with repeat guests to foster loyalty and enhance personalized service experiences.
- Secured collection of room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Sustained cleanliness and organization of front desk area, fostering a welcoming environment for guests.
- Facilitated guest inquiries and swiftly resolved issues, fostering positive feedback.
- Supervised security cameras to ensure safety and security of guests and hotel.
- Performed routine security inspections across property, ensuring safety for guests and staff.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Enforced policies and procedures to increase efficiency.
- Enhanced hotel brand loyalty program through targeted social media campaigns, email outreach, and direct mail initiatives.
Kitchen Staff Member
McNeely's Place
02.2025 - 03.2026
- Monitored inventory levels, ensuring timely replenishment of supplies for smooth operations.
- Implemented food safety practices, maintaining compliance with health regulations.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, gelatin molds and fruit crisps.
- Labeled and stored all food items correctly and checked expiration dates routinely.
Education
Accounting Specialist -
Savannah River College
Augusta, Ga05.1995
Skills
- Customer service
- Welcoming guests
- Payment handling
- Teamwork orientation
- Hotel recordkeeping
- Auditing
- Hotel services and hospitality
- Time management
- Attention to detail
- POS systems
Timeline
Kitchen Staff Member
McNeely's Place
02.2025 - 03.2026
Hotel Front Desk Clerk
Sonesta Hotels
07.2020 - Current
Accounting Specialist -
Savannah River College