Jennifer Skarpho
Fond Du Lac,WI
Summary
Dynamic Patient Access Representative with a proven track record at SSM Health St. Agnes Hospital, excelling in HIPAA compliance and conflict resolution. Recognized for enhancing patient experiences through empathetic communication and effective insurance verification, while adeptly managing high-pressure situations to ensure quality care and satisfaction.
Overview
11
11
years of professional experience
Work History
Patient Access Representative
SSM Health St. Agnes Hospital
Fond Du Lac, WI
03.2023 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
Customer Service Representative
Spectrum
Fond Du Lac, WI
10.2019 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Bartender
Paul’s Restaurant
Vancouver, WA
10.2017 - 10.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
Northwood Public House and Brewery
Battle Ground, WA
05.2014 - 09.2017
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Education
Diploma/Certificate - Travel Industry
International Air Academy
Vancouver, WA06.1994
High School Diploma -
Mr High School
Lake Arrowhead, CA06.1993
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Phone and email etiquette
- Medical terminology
- Healthcare systems navigation
- Conflict resolution
Timeline
Patient Access Representative
SSM Health St. Agnes Hospital
03.2023 - Current
Customer Service Representative
Spectrum
10.2019 - 11.2022
Bartender
Paul’s Restaurant
10.2017 - 10.2019
Bartender
Northwood Public House and Brewery
05.2014 - 09.2017
Diploma/Certificate - Travel Industry
International Air Academy
High School Diploma -
Mr High School