Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Skiman

Roseville,CA

Summary

Passionate and dedicated professional with a strong background in hospitality and customer relationship management. Skilled in clear communication and team collaboration, consistently creating memorable experiences for guests while maintaining high standards of service and safety.

Overview

20
20
years of professional experience

Work History

Flight Attendant

Alaska Airlines/ Virgin America
San Francisco, California
09.2007 - Current
  • Greet guests and create a welcoming and comfortable environment
  • Provide exceptional First Class cabin food and beverage service
  • Ensure guest and crew safety by maintaining airline and federal aviation regulations
  • Resolve passenger conflicts and medical emergencies

Wine Supervisor

Bon Appetit Management at Chase Center Arena
San Francisco, California
09.2021 - 09.2023
  • Hosted vintners for all events, set up and broke down wine and specialty beverage tastings in VIP areas
  • Oversaw Splash wine bar: trained cashiers, managed inventory, wrote menu descriptions
  • Established relationships with select winemakers and industry professionals

Premium Bartender

Bon Appetit Management at Chase Center Arena
San Francisco, California
09.2019 - 09.2021
  • Served guests in VIP areas during special events, concerts, and sports games
  • Made recommendations to guests using extensive knowledge of beer, wine, and spirits
  • Maintained cleanliness and organization of the bar area throughout service hours

Server/ Wine Steward

NOPA
San Francisco, California
04.2006 - 11.2013
  • Guided guests through menu, ingredients, sourcing and preparation
  • Set positive tone at first point of contact for incoming guests
  • Successfully provided excellent service to notable guests and food critics

Education

San Francisco State University
San Francisco, CA

San Francisco Wine School
South San Francisco, CA

Skills

  • Customer relationship management
  • Attention to detail
  • Relationship building
  • Time management
  • Interpersonal communications
  • Leadership qualities

Timeline

Wine Supervisor

Bon Appetit Management at Chase Center Arena
09.2021 - 09.2023

Premium Bartender

Bon Appetit Management at Chase Center Arena
09.2019 - 09.2021

Flight Attendant

Alaska Airlines/ Virgin America
09.2007 - Current

Server/ Wine Steward

NOPA
04.2006 - 11.2013

San Francisco State University

San Francisco Wine School
Jennifer Skiman