Jennifer Smith
Fort Wayne,IN
Summary
Dynamic leader and strategic thinker with a proven track record at Smith Roofing & Remodeling. Excelled in growth strategy implementation and superior customer service, enhancing customer satisfaction and loyalty. Skilled in basic life support and safety protocols, demonstrating exceptional leadership and customer service. Achieved significant milestones in team mentoring and revenue growth without compromising quality or efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Owner /Vice President
Smith Roofing & Remodeling
Columbia City, IN
04.2001 - 01.2022
- Developed and maintained relationships with existing customers by providing superior, personalized assistance, and customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Organized events such as trade shows and conferences.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Maintained filing system for records, correspondence and other documents.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Reconciled invoices and vendor statements, researched issues and corrected discrepancies.
- Collected deposits or payments and arranged for billing.
- Organized company events including holiday parties, team building activities .
- Developed and implemented office policies and procedures.
- Reviewed and approved time cards, vacation requests, overtime hours, insurance deductions and other pay related items.
- Maintained confidential files containing personnel information such as salaries, benefits enrollments.
Patient Service Representative
Kosciusko Family Health Care
Warsaw, Indiana
04.2016 - 05.2020
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Provided customer service by answering patient questions and addressing concerns.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Ran credit card batches and balanced deposits on daily basis.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
Telemetry Monitor Technician
Kosciusko Community Hospital
Warsaw, IN
12.2013 - 04.2016
- Reviewed ECG tracing strips for accuracy before submitting them for physician review.
- Initiated life-saving interventions when indicated by clinical indicators or physician orders.
- Maintained a clean work environment by following established protocols for cleaning equipment after use.
- Assisted physicians with interpretation of EKGs during diagnostic tests or procedures.
- Demonstrated knowledge of arrhythmias and their management through appropriate interventions.
- Monitored cardiac rhythms, analyzed data, and reported findings to medical staff.
- Communicated with patients with compassion while keeping medical information private.
- Greeted patients and visitors in a courteous manner.
- Managed confidential information according to HIPAA guidelines.
- Monitored office supplies inventory and placed orders when necessary.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
Education
Associate of Science - Nursing
Med Tech College
Fort Wayne, IN12-2009
High School Diploma -
Columbia City High School
Columbia City, IN05-1996
Skills
- Leadership
- Growth strategy implementation
- Client service
- Excellent customer service
- Basic life support
- Mobility assistance
- Safety protocols
Certification
Basic Life Support CPR & AED
- Ecard Code: 256022292505
- Expires: August 2026
Home Health Aide
- License Number: HHA2404189
- Expires: August 20, 2026
Employee permit to serve alcohol beverages
- License Number: BR2055986
- Expires: October 3, 2027
References
References available upon request.
Timeline
Patient Service Representative
Kosciusko Family Health Care
04.2016 - 05.2020
Telemetry Monitor Technician
Kosciusko Community Hospital
12.2013 - 04.2016
Owner /Vice President
Smith Roofing & Remodeling
04.2001 - 01.2022
Basic Life Support CPR & AED
- Ecard Code: 256022292505
- Expires: August 2026
Home Health Aide
- License Number: HHA2404189
- Expires: August 20, 2026
Employee permit to serve alcohol beverages
- License Number: BR2055986
- Expires: October 3, 2027
Associate of Science - Nursing
Med Tech College
High School Diploma -
Columbia City High School
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