Jennifer Smith

Party City

Folsom, CA

07.2012 - 03.2025

Oversaw scheduling, training, and development of employees to guarantee adequate staffing levels.
Ensured accurate documentation of sales transactions, staff performance evaluations, and payroll data.
Supervised inventory levels, pinpointed discrepancies, and enforced corrective actions when appropriate.
Facilitated interviews for potential candidates applying for open positions within store
Consistently assessed stockroom organization and implemented necessary adjustments.
Directed daily operations and supervised a team of 10 associates in a retail store environment.
Coordinated new stock organization for effective floor display.
Strengthened customer service behaviors through accountability, recognition, and praise.
Assigned tasks to staff, establishing priorities and objectives.
Executed department walkthroughs to evaluate and address factors including cleanliness, stock shortages, and merchandising deficiencies.
Fostered store brand and executed strategic business initiatives through effective collaboration with district manager.
Collaborated with vendors to secure on-time delivery of merchandise.
Delivered exceptional customer service by addressing customer inquiries and complaints with professionalism.