Jennifer Soffa

Actively support the safety and integrity of our fleet by providing parts, materials and the tools needed for maintenance operations. Efficiently receive and verify documentation of aircraft parts and materials. Maintain stock levels. Properly prepare and ship out repairable parts back to vendors for repair. Safely operate power industrial equipment in a warehouse setting. Regularly monitor, track, deliver and pick up AOG (aircraft on the ground) parts needed for daily scheduled aircraft maintenance. Successfully preform LEAD duties as well as work as a bump up stores Supervisor. Provide competent, encouraging, and positive training of new hire material specialists.

Provided exceptional in person customer service while assisting customers with their travel itineraries, changes to their reservations, check-in process, baggage check and kiosks. Stayed well informed and up to date with current weather issues system wide and for any potential irregular operations. Expedited delayed baggage reports on behalf of our customers. Researched flight info and baggage scan data of delayed baggage. Scheduled and coordinated deliveries to reunite passengers with their delayed baggage in a prompt manner. Served as a customer service new hire station trainer.

Provided world class customer service in various roles within this high volume national retail grocery chain. Worked as a floral designer/clerk and was quickly promoted to Floral Department Manager. Continued in several additional leadership roles such as Customer Service Supervisor as well as Store Service Manager. Prepared weekly schedules within a labor budget. Completed inventory audits, ordering of product, stocking and maintaining product levels. Regularly preformed training, evaluations and coaching of staff.