Jennifer Spector
Prattville,AL
Summary
Dynamic professional with a proven track record. Recognized for exceptional problem-solving and effective communication. Achieved 100% quality in processing claims, while mentoring staff. Adept at managing accounts and delivering outstanding customer service. Demonstrating strong organizational skills and adaptability in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Leasing Agent
Willow Ridge Apartments
10.2024 - 09.2025
- Conducted tours of the units and the property with prospective tenants
- Processed rental applications, performed background checks and lease executions
- Coordinated property maintenance requests with
- Assisted with tenant billing reports, collecting monthly rent payments and collection of past due payments
- Inspected units, common areas and grounds to ensure compliance with leases and property standards
Sr. Advisor II
Concentrix
Cincinnati, USA
10.2021 - 07.2025
- Supported Chime contract by training new employees, mentoring existing staff, creating templates for Fraud Disputes, grading Fraud Dispute Claims, and processing both standard and overturned Dispute Claims, including filing chargebacks to Visa Network.
- Earned multiple "Leader of the Pack" Awards presented for 100% Quality and 100% Decision Making Ace in the processing of Dispute Claims
- Delivered IT support for State Farm agents and staff, facilitating smooth operations through effective troubleshooting.
- Handled customer service inquiries for Apple Cash and Green Dot Bank accounts, ensuring prompt and accurate responses.
Collections Rep II
Hancock Whitney Bank
Montgomery, USA
03.2016 - 04.2021
- Coordinated late-stage collections for accounts over 30 days past due, managing appraisals, construction loans, and customer service.
- Handled early-stage collections for 10-29 day past due accounts, providing customer service, facilitating loan extensions, and training new employees.
- Managed direct deposit accounting for 10-60 days past due accounts, delivering customer service and handling new start loans and reports.
- Earned multiple awards in the fields of "Commitment to Service," "Teamwork," and recognized for Outstanding Value Collected, as well as Employee of the month.
Education
Administrative Assistant Diploma -
Minneapolis Business College
Roseville, MN01-2001
Skills
- Customer orientation
- Effective communication skills
- Organizational proficiency
- Attention to detail
- Problem-solving expertise
- Ability to work under pressure
- Adaptability to fast-paced environments
- Interpersonal effectiveness
- Data analysis
Timeline
Leasing Agent
Willow Ridge Apartments
10.2024 - 09.2025
Sr. Advisor II
Concentrix
10.2021 - 07.2025
Collections Rep II
Hancock Whitney Bank
03.2016 - 04.2021
Administrative Assistant Diploma -
Minneapolis Business College