Open To Work
Jennifer Speights
Orrum,NC
Summary
Adaptable professional with extensive experience in customer service and team leadership. Known for maintaining operational efficiency and enhancing client experiences through effective problem resolution and organization. Committed to fostering positive interactions and streamlining office operations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Associate Team Leader
H&R Block
Fairmont, NC
11.2025 - 04.2026
- Opened and closed office daily, ensuring operational readiness at all times.
- Greeted clients, managing check-ins and appointments to minimize wait times.
- Assisted clients with inquiries, directing them to appropriate tax professionals.
- Resolved client concerns, enhancing overall client experience.
- Maintained organized, clean office environment fully stocked with necessary supplies.
- Supported document verification processes and conducted basic quality checks.
- Guided seasonal staff, reinforcing office procedures to ensure consistent operations.
Cashier
Fresh Foods
Fairmont, NC
11.2025 - 01.2026
- Provided friendly, efficient service to enhance customer satisfaction throughout store.
- Processed payments, including cash, card, EBT, and coupons.
- Assisted customers with product inquiries, pricing details, and store navigation.
- Scanned and weighed produce, deli, bakery, and meat items with attention to detail.
- Entered correct PLU codes, ensuring pricing accuracy on all products.
- Kept checkout area clean and organized to improve overall customer experience.
Associate/Shift Leader
Aldi
Lumberton, NC
04.2016 - 11.2024
- Supervised associates during shifts, delegating tasks to optimize team workflow
- Delivered fast, friendly customer service and resolved concerns professionally
- Operated registers, scanners, scales, and POS systems with accuracy
- Processed payments, refunds, exchanges, and followed store policies
- Stocked, rotated, and organized merchandise to ensure product availability for customers
- Built and maintained displays according to company planograms
- Maintained clean, organized sales floor and work environment to enhance customer experience
- Performed inventory checks and supported daily store operations
Education
Bachelor of Science - Criminal Justice
Colorado Technical University
Online04-2028
Skills
- Shift operations management
- POS systems expertise
- Payment processing
- Inventory management
- Workflow efficiency
- Task coordination
- Team leadership
- Problem solving
- Issue resolution
- Clear communication
- Active listening
- Adaptability
- Organizational skills
- Attention to detail
- Reliability and professionalism
- Strong work ethic
- Client interaction
Certification
- Leadership & Management Skills for Business-Managing Employees, Alison
- Customer Service Skills, Alison
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$45000/yr - $200000/yrTimeline
Associate Team Leader
H&R Block
11.2025 - 04.2026
Cashier
Fresh Foods
11.2025 - 01.2026
Associate/Shift Leader
Aldi
04.2016 - 11.2024
Bachelor of Science - Criminal Justice
Colorado Technical University