Jennifer Sperry
Fort Worth,TX
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Mark Of Excellence
Fort Worth, Tx
05.2020 - Current
- Support daily operations at Mark Of Excellence through scheduling and staff coordination.
- Supervise team members at Mark Of Excellence during daily service and workflow shifts.
- Train new staff on Mark Of Excellence procedures and workplace expectations.
- Resolve customer concerns and escalate issues within Mark Of Excellence.
- Assist with inventory control and supply tracking for Mark Of Excellence.
- Enforce company policies and safety standards throughout Mark Of Excellence work areas.
- Prepare routine management updates for Mark Of Excellence leadership.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate and timely reports of project activities.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Evaluated individual and team business performance and identified opportunities for improvement.
Education
Truth Christian Academy
Fort Worth , TxSkills
- Staff scheduling
- Inventory control
- Payroll administration
- Report preparation
- Customer service
- Safety compliance
- Team supervision
- Employee training
- Performance management
- Shift coordination
- Problem solving
- Conflict resolution
- Clear communication
- Decision making
- Attention to detail
- Customer rapport
- Coaching and mentoring
- Staff supervision
- Team motivation techniques
- Business development understanding
- Sales growth
- Employee performance evaluation
- Performance evaluation
- Policy enforcement
- Workplace safety compliance
- Sales reporting
- Product branding
- Employee engagement
- Multitasking and organization
- Sales forecasting
- Strategic thinking
- Financial reporting
- Team motivation
- Employee supervision
- Verbal and written communication
- Money handling
- Staff training and development
- Goal setting
- Inventory management
- Team leadership
Timeline
Assistant Manager
Mark Of Excellence
05.2020 - Current
Truth Christian Academy