Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Stackhouse

Newcastle,PA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.


Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.


Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Foster Care Provider

Myself
08.2022 - Current
  • Reduced problem behaviors with positive reinforcement and supportive techniques.
  • Transported kids to mandated therapy, extracurricular activities and medical appointments.
  • Helped reunify birth families through coordinated visitation strategies.
  • Prepared and maintained individual beds and personal space for foster children.
  • Improved children's health by preparing healthy meals and snacks.
  • Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
  • Documented data and completed accurate updates to case records.
  • Maintained detailed case histories, metrics and reports to meet strict standards.

Overnight Stocker

Walmart
09.2021 - 11.2022
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Maintained neat, organized stockroom free of hazards.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.

CSM/Front End Team Lead/ Cap 1 Team Lead

Walmart
01.2021 - 09.2021
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Created employee schedules to align coverage with forecasted demands.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Confirmed continual compliance with all applicable laws and regulations regarding store operations.
  • Utilized store analytics to identify areas of improvement in customer experiences.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

CSM/Front End Team Lead/ RX Teach/Department Manager

Walmart
08.2012 - 01.2021
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
  • Fixed registers and other essential equipment need for the job
  • Created employee schedules to align coverage with forecasted demands.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Maintained accurate records of sales and financial transactions.
  • Maintained transaction security by verifying payment cards against identification.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Helped fill Customers prescriptions, answered any and all questions they had about medication.
  • Received and verified all pharmacy orders from suppliers.

Kitchen Staff Member

Riverside Nursing And Rehab
04.2011 - 07.2012
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
  • Learned other teammates' work tasks to train as backup.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Combined ingredients according to precisely written recipes to produce top-quality food and minimized preparation time and food waste.
  • Worked assignments for different kitchen stations and specialized in fries, breading, grilled hamburgers and pancakes.
  • Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, gelatin molds and fruit crisps.
  • Prepared and cooked items requiring little or no processing such as hot cereals, concentrated or dehydrated soups, sauces and gravies.

Education

GED -

Red Rock Job Corp
Lopez, PA
08.1995

Skills

  • Interdisciplinary Care
  • Emergency Situations
  • Hospitality and Accommodation
  • Online Orders Preparation
  • Operations Analysis
  • Adaptable and Flexible
  • Cash Management
  • Payment Collection
  • Currency Counting
  • Opening and Closing Procedures
  • Product Restocking
  • Communication
  • Time Management

Certification

First Aid/ CPR Certification

Timeline

Foster Care Provider

Myself
08.2022 - Current

Overnight Stocker

Walmart
09.2021 - 11.2022

CSM/Front End Team Lead/ Cap 1 Team Lead

Walmart
01.2021 - 09.2021

CSM/Front End Team Lead/ RX Teach/Department Manager

Walmart
08.2012 - 01.2021

Kitchen Staff Member

Riverside Nursing And Rehab
04.2011 - 07.2012

GED -

Red Rock Job Corp

Similar Profiles

CREATE PROFILE
Jennifer Stackhouse