Jennifer Stamper
Portsmouth
Summary
Dynamic professional with a proven track record at Goodwill of South-Central Ohio, excelling in customer service and data analysis. Skilled in policy development and team leadership, I successfully enhanced service delivery and resolved complex customer issues, fostering positive experiences and driving operational improvements. Committed to client engagement and staff training.
Overview
2
2
years of professional experience
1
1
Certificate
Work History
Goodwill Service Center Manager
Goodwill of South-Central Ohio
Chillicothe
04.2024 - 03.2025
- Maintained accurate records of customer interactions and transactions.
- Managed daily operations of customer service center, including staff scheduling and customer service oversight.
- Conducted regular audits to ensure accuracy in information provided to customers.
- Resolved escalated customer issues by identifying root causes and implementing corrective actions.
- Trained new employees on product knowledge and company policies to enhance service delivery.
- Developed and implemented customer service policies to ensure positive customer experiences.
- Analyzed data to identify trends in customer feedback for process improvements.
- Led team meetings to review performance results and communicate ongoing priorities.
Direct Care Provider
Frontier Community Services
Pleasant Valley
07.2023 - 03.2024
- Organized recreational activities to promote physical activity and healthy lifestyle choices.
- Provided personal hygiene assistance, including bathing, grooming, and dressing.
- Engaged clients in leisure activities to enhance socialization skills.
- Maintained accurate records of daily client interactions per agency policies.
- Developed and implemented individualized service plans for clients.
- Observed and reported changes in clients' health or behavior to supervisors.
- Administered medications and monitored vital signs according to protocols.
- Established positive relationships with families through regular communication.
Education
GED -
Chillicothe High School
Chillicothe, OH11-1994
Skills
- Customer service
- Data analysis
- Policy development
- Team leadership
- Staff training
- Client engagement
Affiliations
- I enjoy gardening, going to church, hiking, swimming, and biking.
Certification
- CPR
- First Aid
- CAT 1
- CAT 2
- CAT 3
- Annual DSP Training (8 hours)
- New Independent Provider Training
- Annual Independent Provider Training (8 hours)
Languages
ASL
Limited
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse
Timeline
Goodwill Service Center Manager
Goodwill of South-Central Ohio
04.2024 - 03.2025
Direct Care Provider
Frontier Community Services
07.2023 - 03.2024
GED -
Chillicothe High School
References
References available upon request.
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