Jennifer Stamps
El Paso,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Express Move It LLC
El Paso, Texas
05.2017 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Home Health Nurse
MDJ
Irving, Texas
05.2012 - 04.2017
- Provided home health care services such as wound care, medication administration, and IV therapy.
- Assessed patient health by conducting physical examinations and evaluating medical histories.
- Developed personalized care plans for patients based on individual needs.
- Administering medications according to physician orders and monitoring side effects of medications.
- Initiated referrals to appropriate community resources when needed.
Bartender Shift Manager
The Continental Restaurant
Winchester, Virginia
01.2004 - 09.2010
- Developed and implemented staff training program to ensure quality customer service.
- Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
- Created weekly work schedules for the entire shift staff while managing payroll and labor costs.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
- Resolved conflicts between employees in an efficient manner in order to maintain smooth operations at the bar.
Education
Cosmetology - Cosmetology
The International Beauty School
Winchester. VA06-2010
High School Diploma -
Eastside High School
Greenville, CA06-1994
Skills
- Medical terminology knowledge
- Escalation management
- Problem Resolution
- CRM Software
- Critical Thinking
- Customer Service
- Multi-Task Management
- De-Escalation Techniques
Timeline
Customer Service Representative
Express Move It LLC
05.2017 - Current
Home Health Nurse
MDJ
05.2012 - 04.2017
Bartender Shift Manager
The Continental Restaurant
01.2004 - 09.2010
Cosmetology - Cosmetology
The International Beauty School
High School Diploma -
Eastside High School
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